Wyndham Grand Bangsar Kuala Lumpur Hiring! Full Time Team Leader - Front Office in Federal Territory - Ricebowl

Overview of duties

• Ensures guests have a smooth running stay at the hotel
• Organises the customer welcome and care provided by his/her team
• Supervises the work of the receptionists on his/her team
• Helps meet the department's quantitative and qualitative targets

Main responsibilities

• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty
• Takes into account and anticipates guests' needs
• Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution
• Conveys the hotel image

Professional techniques / Production

• Takes part in, organises and supervises guest arrivals and departures that concern his/her team
• Ensures that guest documentation and information is available and up-to-date
• Ensures that the pricing policy and internal audit procedures are duly applied Ensures that information is passed on to other departments as necessary (floor staff, technical team etc) and to the other members of the department
• Keeps track of the standard of services delivered, based on guest comments and quality audits
• Updates and checks that information in the directory and e-directory is up-to-date

Team management

• Develops employees' motivation and team spirit by creating a good working atmosphere
• Integrates and trains employees, providing support for skills development
• Applies labour legislation
• Ensures that employees are well presented (uniforms, personal hygiene etc)

Commercial / Sales

• Contributes to synergy within the marketplace by promoting the inter-hotel coordination policy
• Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise REVPAR
• Ensures the brand and/or Group's loyalty programme is promoted to guests
• Motivates and drives the team to attain the department's quantative targets

Management and administration

• Supervises the management of debtors, group and individual guest invoicing
• Supervises recording and cash operations while on duty
• Ensures cash management is correctly handled

Hygiene / Personal safety / Environment

• Ensures that the workplace remains clean and tidy
• Knows and ensures application of the hotel's security regulations (in case of fire etc)
• Ensures the safety of people and property in the hotel
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)

Education / Professional experience

• Diploma or Degree in Hospitality Management, Tourism or a related field.
• Minimum 2 -3 years of experience in Front Office operations
• Strong knowledge of front desk procedures, guest relations, reservations, and hotel systems.
• Excellent communication and interpersonal skills with a guest-oriented approach.
• Good command of spoken and written English; proficiency in additional languages is an advantage.
• Ability to lead and motivate a team while maintaining high standards of service and professionalism.
• Familiarity with Opera systems and Microsoft Office

Job Type: Permanent

Benefits:

• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Should your application be shortlisted, when would you be available to attend an interview? Please specify your preferred date and time

Experience:

• Hospitality: 1 year (Preferred)