OCBC Bank Hiring! Full Time Processing Specialist in , Earn up to SGD 100,000 - Ricebowl

A. Job Purpose

Handle daily processing of customers requests for Velocity Onboarding and Maintenance on a timely and accurate basis.

B. Core Functions & Responsibilities

Verify completeness of application / request forms from customers to ensure that:

• all mandatory fields are filled in
• details and requirements of requests are clearly stated
• amendments on the forms are properly countersigned
• required supporting documents are complete and provided
• Process requests for Velocity onboarding & maintenance for all verified requests within SLA timeline
• Liaise with Business Units on clarifications needed
• Attend to queries from Business Units on processing status
• Escalate issues/anomalies detected immediately to direct Supervisor / Team Lead / Head of Section
• C. Key Productivity Indicators (KPIs)
• SLA - 100% of requests are processed within agreed SLA
• Error Rate - Zero error due to human oversight /error