Selkirk Sport Hiring! Full Time IT Support Technician in Federal Territory - Ricebowl

About Selkirk Sport

At Selkirk Sport, we're passionate about pushing the boundaries of pickleball innovation. Our mission is to Fuel the Pickleball Obsession by creating the sport's premier products and ecosystem. As a leading global brand in premium pickleball equipment, we're expanding our international presence and seeking top-tier talent to support our growth in the U.S. and abroad.

We pride ourselves on a culture of excellence, collaboration, and continuous improvement. Selkirk applies first-principles thinking to design scalable, process-driven systems that create lasting operational advantage.

The IT Support Technician oversees the internal technology environment, ensuring that all employees, devices, networks, and systems operate securely and efficiently. Working within a Mac-based ecosystem, this role manages daily IT operations, supports end users, and maintains hardware and software infrastructure. This role partners with the IT Manager to refine systems, optimize workflows, and support long-term organizational technology goals.

Key Responsibilities

• IT Operations & End-User Support
• • • Serve as the primary point of contact for IT support across all departments.
    • Manage and resolve IT helpdesk tickets using internal workflow and documentation systems.
    • Troubleshoot and resolve issues related to Mac hardware, macOS, printers, networks, applications, and connected devices.
    • Set up and configure Mac laptops, mobile devices, and accessories for new and existing employees.
    • Support onsite office technology including Wi-Fi networks, conference room A/V setups, peripherals, and general system connectivity.
    • Procure and manage employee technology equipment, ensuring timely availability and adherence to company standards.

• Systems Administration
  • • Manage user provisioning, access permissions, and role-based security across Google Workspace and other business systems.
    • Maintain system hygiene including account audits, password resets, and permission reviews.
    • Assist with software installations, updates, license tracking, and compliance monitoring.

• Security, Compliance & Monitoring
  • • Maintain IT security best practices, including endpoint protection, identity management, and data protection.
    • Monitor system performance, backups, and network health; escalate issues when needed.
    • Support implementation of company-wide security policies, device management (MDM), and data governance.
    • Assist with vendor coordination for internet service, hardware repairs, software tools, and security products.
    • Install, configure, and maintain IT infrastructure such as Wi-Fi access points, security cameras, and structured cabling.
    • Monitor, investigate, and respond to security threats through regular scans and endpoint health reviews.
    • Maintain and contribute to the development of company privacy policies and data protection practices.

• Onboarding & Offboarding
  • • Manage technology workflows for new hires, including device provisioning, account setup, and system access.
    • Process offboarding tasks including access removal, device returns, and data handoff.
    • Maintain accurate records of IT assets, serial numbers, and device assignments.

• Documentation & Continuous Improvement
  • • Create and maintain IT documentation, SOPs, troubleshooting guides, and internal knowledge bases.
    • Identify opportunities to automate or streamline recurring IT workflows.
    • Collaborate with the Director of Business Tools to evaluate new platforms, tools, and technologies that enhance scalability.

Qualifications

• 2+ years of IT support, systems administration, or IT operations experience.
• Strong proficiency with macOS, Mac hardware, Apple device troubleshooting, and Apple ecosystem tools.
• Experience supporting Google Workspace and common business software tools.
• Working knowledge of networks, Wi-Fi systems, A/V equipment, and hardware diagnostics.
• Ability to manage multiple tickets, prioritize tasks, and communicate clearly with end users.
• Strong organizational skills and meticulous attention to detail.
• Ability to maintain confidentiality and handle sensitive information