Singtel Hiring! Full Time Data Centre Operations Engineer in - Ricebowl

We are looking for a Data Centre Operations Engineer to implement, integrate, and manage the day-to-day data center environments powering Singtel’s GPU-as-a-Service (GPUaaS) platform. In this role, you will bridge physical data center operations with advanced software systems to support our customers' AI and High-Performance Computing (HPC) workloads.

Responsibilities:

Data Centre Operations Management

• Respond to, attend to, and escalate incidents based on defined criticality, impact, and service level agreements (SLAs).
• Perform hands-on operations involving air-cooled and liquid-cooled systems, as well as electrical systems, within the data centre environment.
• Participate actively in continuous improvement initiatives for operational processes, with consideration of GPU-oriented data centre requirement.
• Coordinate and obtain necessary security clearances for visitors and vendors accessing the GPUaaS data centre.
• Manage vendor activities and ensure compliance with Workplace Safety and Health (WSH) requirements and site regulations.
• Participate in scheduled or on-call support outside standard working hours, including nights, weekends, and public holidays, as required.

Data Centre Facilities Management

• Monitor data centre facilities and infrastructure across upstream and downstream systems (e.g. power, cooling, leakage detection, environmental controls).
• Maintain and update data centre documentation, including preparation of operational and incident reports as required.
• Coordinate with internal and external stakeholders to resolve technical and process-related issues within the GPUaaS data centre
• Ensure adherence to established Standard Operating Procedures (SOPs), Methods of Procedure (MOPs), and Emergency Response Procedures (ERPs)
• Apply knowledge of power and cooling requirements for air-cooled and liquid-cooled servers to support operational enhancements and capacity planning.
• Coordinate maintenance activities and system shutdowns with stakeholders and vendors to ensure system reliability and availability.
• Prepare monthly Facilities Management reports on overall data centre health and performance.
• Identify potential workplace safety and health risks within the data centre environment.
• Conduct visual inspections of servers and cooling distribution units.
• Perform server troubleshooting in collaboration with remote engineering teams.

Requirements:

• Diploma in Mechanical Engineering, Electrical Engineering, Building Services, or a related discipline.
• Broad understanding of data centre electrical and mechanical infrastructure, including fire safety systems, building management systems (BMS), equipment maintenance, and space planning.
• Experience in maintaining and operating data centre equipment, with emphasis on electrical and mechanical systems.
• Ability to work effectively both independently and as part of a team.
• Organised, adaptable, and able to respond to changing operational requirements and schedule.
• Demonstrated willingness to learn and develop skills in GPU-oriented and mission-critical data centre technologies.