全职 Customer Service Executive 工作, 薪水, Epicareer Federal Territory 公司招聘中 - Ricebowl

Requirement

• Candidate must possess at least a Diploma in any field.
• At least 2 years of experience in Customer Success, Customer Service, Account Management, or a related customer-facing role.
• Comfortable communicating with customers via phone calls and conducting proactive follow-ups when required.
• Confident in engaging customers and building relationships through both verbal and written communication.
• Excellent communication and presentation skills.
• Good command of written and spoken English, Mandarin, and Bahasa Malaysia.
• Strong logical thinking and problem-solving skills.

Responsibilities

• Respond to clients' issues and enquiries promptly via phone calls, email, chat, and internal software.
• Proactively engage and follow up with customers via phone, email, and other communication channels to ensure a positive customer experience.
• Introduce and demonstrate the system to customers, including account registration, job posting, and platform features.
• Guide customers through onboarding and support them in maximizing the value of the platform.
• Escalate clients' issues and opportunities to the Sales Team when necessary.
• Support the Account Manager by maintaining a positive, professional, and customer-centric attitude.