全职 Customer Service Representative 工作, 薪水, Global Blue Federal Territory 公司招聘中 - Ricebowl

Centralised Services is a function within the Operations organisation of Global Blue. Centralised Services has the responsibility for Processing, Customer Service, Refund Payments and other back office operations. The vast majority of the activities are handled in service centres - Bratislava (Europe) and Singapore (APAC).

Main duties and responsibilitie

• sDealing with customers either by telephone, e-mails, live chat, fax, letter or other media within define SLA & quality standard
• sProviding customers with correct and complete informatio
• nEnsuring the KPIs and SLAs are maintaine
• dKeeping records of customer interactions and contact
• sEnsuring the contact logging software is correctly used to allow reports and analysi
• sResearching required information using available resource
• sCommunication and coordination with all team members, internal departments and local office
• sFollowing up on customer inquiries not immediately resolve
• dIdentifying and escalating priority issue
• sRecommending processes improvement
• sMaintaining the working hour

sDuties and responsibilities can be changed after arrangemen

t
Reporting and collaborati

• onCustomer Service Team – team members, team leader, manager and head of
• CSCSC Teams – team members, team leader, manager and head of

CS
Profile and educat

• ionHigh school diploma or general education degree experie
• nceLanguage knowledge – English and 2nd foreign language (upper-intermediate; written and verb
• al)Knowledge of MS off
• iceGood keyboard ski
• llsExperience in Customer Service is an advant
• ageStrong communication skills - verbal and written (pleasant sty
• le)Problem analysis and problem-solv
• ingAttention to details and accur
• acyCustomer service orientat
• ionOrganizational ski
• llsTeamw
• orkStress tolera