Skyworth Development Malaysia Hiring! Full Time Service Coordinator Executive in Selangor, Earn up to MYR 3,500 - Ricebowl

What You'll Be Doing

Service Operations & Claims Management

• Manage and verify Authorized Service Provider (ASP) claims and supporting documents.
• Prepare claim reports and coordinate ECS payment submissions.
• Handle courier compensation claims for damaged, missing, or lost parcels.
• Ensure accurate documentation and timely processing of service-related claims.

Exchange & Replacement Coordination

• Coordinate exchange and replacement cases, including internal applications, stock availability checks, Sales Order (SO) and Delivery Order (DO) creation, and delivery follow-up.
• Monitor case status and ensure timely completion of service requests.
• Work closely with internal teams and external partners to ensure smooth operations.

Inventory & System Administration

• Process Credit Note (CN) stock transactions and maintain accurate records.
• Update and maintain information in SAP, service portals, and Excel tracking files.
• Ensure all records are properly documented and aligned with company procedures.

Logistics & Customer Support Coordination

• Coordinate the collection and return of faulty units from Authorized Service Providers (ASPs) and dealers.
• Liaise with logistics partners and stakeholders to ensure smooth delivery and return processes.
• Support the after-sales team in resolving operational and service issues.

Reporting & Administrative Support

• Prepare monthly operational reports and service performance reports.
• Maintain organized documentation and filing systems.
• Provide day-to-day administrative support to the After-sales Service Department.
• Support ad-hoc tasks and projects assigned by management.