- Singapore Singapore
REC Hiring! Full Time Engineer, Customer Quality Assurance in - Ricebowl
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Job Description
Responsibilities
Responsibilities
- Process field claims in a timely manner for resolution
- Drive customer issue resolution through claims management process, i.e. root cause analysis, containment, corrective action, quality controls improvements to prevent recurrence and increase detection efficacy
- Work with regional Technical Product Managers to resolve field claims, i.e. failure analysis and site visits
- Collaborate with cross-functional teams, contributing to the product FA or characterization
- Provide timely engineering insights including failure analysis, technical reports and presentation
- Handle customer visits and factory audits and product inspection
- Develop & contribute to building knowledge base of degradation from product to material level
- Design tests to detect infant mortality and mid-life product failures
- Minimum bachelor's degree (engineering discipline), advanced degrees holder (Master's or PhD) are welcome to apply
- Proficiency in Microsoft Office applications.
- Problem-solving and failure analysis of products
- Familiar with statistical analysis method
- Experience in SAP, Knowledge of Production System (TPS) and Lean Manufacturing principles will be added advantage
- Active participation in technical reviews to drive business outcome
- Sense of urgency to deliver outcome.
- Strong sense of ownership and self-motivation, work independently.
- Proactive working attitude - hands on approach
- Good time management, able to handle pressure under tight timelines
- Self-management, strong belief in driving for quality and customer satisfaction
- Ability to communicate effectively in English is essential. Additional language capabilities would be beneficial.
- Willing to travel
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