Urban Pinnacle Venture Hiring! Full Time Tenant Relation Executive in WP Kuala Lumpur - Ricebowl

Job Overview

We are seeking a professional and customer-focused Tenant Relations Executive responsible for managing tenant relationships, enquiries, onboarding, lease renewals, rent coordination, and operational support in a premium office environment. Requires fluency in Mandarin and English, effective communication and problem-solving skills, and a professional corporate presence with regular face-to-face interaction.

Key Responsibilities

• Manage the complete tenant lifecycle, including onboarding, daily engagement, lease renewals, and exit procedures.

• Coordinate tenant move-in activities, inspections, documentation, and orientation on building facilities and policies.

• Serve as the primary contact person for tenants, handling enquiries, complaints, and service requests professionally.

• Build and maintain strong relationships with tenants to ensure a premium customer experience and high retention.

• Coordinate rental collection, follow up on outstanding payments, and liaise with Finance Department.

• Monitor tenant compliance with lease agreements and coordinate necessary follow-up actions.

• Handle tenant move-out inspections, deposit settlements, and documentation.

• Ensure common areas are well-maintained, clean, safe, and presentable at all times.

• Maintain accurate tenant records, communications, incidents, and reports.

• Communicate effectively via WeChat, WeCom, WhatsApp, email, and phone calls.

• Perform other administrative and operational duties as assigned.
  

Requirements

• Diploma or bachelor’s degree in Property Management, Business Administration, Hospitality, or related disciplines.

• Fresh graduates are encouraged to apply; experience in tenant relations, property management, co-working space, hotel industry, hospitality, or customer service is an advantage

• Must fluent in Mandarin and English (spoken, written, and reading).

• Professional appearance with strong grooming standards, confident demeanour, and excellent personal presentation suitable for a client-facing corporate environment.

• Effective communication, interpersonal, and problem-solving skills.

• Strong customer service mindset with ability to multitask in a challenging environment.

• Proficient in Microsoft Office and digital communication platforms.

• Professional appearance, well-groomed, confident, and presentable, suitable for a client-facing corporate environment.

• Responsible, dependable, and willing to respond to urgent matters outside working hours when required.
  

Benefits & Rewards

• Competitive remuneration package including commission, bonus, and allowances.

• Medical claim coverage in accordance with company policy.

• Monthly birthday celebration for employees born in the respective month.

• Public holidays observed in accordance with the state of employment.

• Structured in-house training and professional development programs.

• Pantry refreshments provided in the workplace for employee convenience and comfort.