RAPSYS TECHNOLOGIES PTE LTD Hiring! Full Time Associate Customer Support-Japanese Speaking in Federal Territory - Ricebowl

We're Hiring: Associate Customer Support - Japanese Speaking!

We are looking for a dedicated and customer-oriented Associate Customer Support professional who is fluent in Japanese to join our team in Kuala Lumpur. The ideal candidate will possess excellent communication skills and a passion for providing top-notch support to our clients.

Location: Kuala Lumpur, Malaysia
Work Mode: Work from Office
Role: Associate Customer Support - Japanese Speaking

What You'll Do:

Position Summary: Handle live contacts of customers and provide appropriate solution to their queries

***Prior Experience in Ecommerce preferred***

Roles and Responsibilities

• Handle phone calls with customer queries and provide resolution to end users
• Escalate priority issues per Client specifications to the immediate lead as applicable
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality
• Any Ad-hoc responsibilities as designated by the supervisor

Key Deliverables (KRA Measure)

·        Provide exemplary customer satisfaction

·        Meet quality standards on all handled contacts

·        Complete 9 hours of staffed time on all rostered days

·        Handle contacts while maintaining KPI targets as per agreed limits

Applicant’s Specifications & Qualification:

• Excellent customer service skills 
• Excellent verbal communication skills in Japanese
• Passionate towards serving the customer and displays high levels of customer obsession
• Open to work in rotational and night shifts
• Candidate must be college or vocational school graduates or possess comparable work experience

Ready to make an impact? Apply now and let's grow together!