Welsend Hiring! Full Time Customer Service (Thai Speaker) in Federal Territory - Ricebowl

Role Description This is a full-time, on-site Customer Service (Thai Speaker) role. The role involves handling inbound and outbound customer interactions in Thai via phone, chat, email, and other digital channels, providing timely, accurate, and courteous support. The Customer Service representative will resolve inquiries, troubleshoot basic issues, and escalate complex cases according to established procedures. Daily tasks include maintaining up-to-date knowledge of client products and services, documenting customer interactions in the system, and following quality and compliance guidelines. The role also includes contributing to customer experience improvements by sharing feedback, meeting performance targets, and collaborating with team leaders and colleagues.

Qualifications

• Strong customer interaction skills, including Customer Service, Customer Support, and Customer Experience.
• Clear and professional communication skills with excellent Phone Etiquette and focus on Customer Satisfaction.
• Fluency in Thai (spoken and written) and good proficiency in English
• Previous experience in a contact center, BPO, or customer-facing role is preferred but not mandatory.
• Ability to work on-site in Jakarta, Indonesia, with flexibility to work shifts, weekends, and holidays as required.
• Comfort using computer systems, CRM tools, and multiple applications simultaneously.
• Strong problem-solving skills, patience, and a calm, professional demeanor under pressure.
• High school diploma or equivalent required; a diploma or degree in any field is an advantage.