Overview of the role:
Welcome visitors in a warm and friendly manner and directing them appropriately.
Maintains security by following procedures, monitoring checking system (TDS) and issuing visitor badges.
Answering telephones in a professional manner and appropriately handling or referring questions and requests.
Thoughtful and provides anticipatory service whenever possible, and responds to requests in a helpful and timely manner.
Maintain all conference space tidy and presentable
Managing meeting room availability through internal reservation system (EMS)
Coordinate with clients on catering requests and liaise with on-site team and vendors
Take inventory of supplies and restock as needed
Coordinating internal and external events with Facilities Management team
Assisting with a variety of administrative tasks including printing, copying, scanning and luggage storage
Respond to emails with reservation information, confirmation and additional details, catering enquiries and coordination
Assisting in making, altering, or canceling reservations
Answer questions regarding rooms, facilities, multimedia, setup and events
Willing to undertake any reasonable request made by management
Requirement
Be a Strong Team Player
Experience of working within a Corporate or Hotel Reception
Professional attitude
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Strong customer service skills
Proficiency in MS applications
Support and motivate the team to achieve a ‘best in class’ service.
Displays a high level of confidence and knowledge when carrying out duties.
Ability to be resourceful and proactive when issues arise