TDCX Hiring! Full Time Technical Sales Account Manager in Federal Territory - Ricebowl

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

Role Overview

The Technical Sales Account Manager / Solution Area Specialist is a customer facing role responsible for supporting digital sales engagements through technical solution expertise, customer discovery, opportunity qualification, solution positioning, and partner team collaboration.

The role works closely with frontline sellers, partners, and internal stakeholders to scope customer needs, identify relevant cloud solutions, support technical solution planning, and help progress qualified opportunities through the sales cycle.

What is your mission?

• Serve as a trusted technical advisor, guiding customers through the technical aspects of cloud products, services, workloads, and overall solution recommendations.
• Provide in-depth technical knowledge to advise customers on how products, services, and cloud solutions can meet their specific business and technical needs.
• Engage customers to understand their current environment, business priorities, technical challenges, usage patterns, and potential solution requirements.
• Identify opportunities for upselling, cross-selling, migration, expansion, renewal, recapture, and adoption based on customer needs and solution fit.
• Support sales growth by helping to acquire new business, increase sales within existing accounts, and progress qualified opportunities through the sales cycle.
• Conduct customer discovery, qualify opportunities, assess solution fit, and recommend appropriate next steps based on customer requirements, buying signals, and business potential.
• Offer pre-sales and post-sales technical support, explain product usage, and ensure the accuracy and effectiveness of recommended solutions.
• Present solution value propositions, technical benefits, business outcomes, competitive differentiation, and relevant use cases to customers.
• Support customer discussions through solution walkthroughs, demos, technical explanations, and scenario-based recommendations where applicable.
• Work closely with channel managers and other relevant teams to ensure customer requirements are understood and opportunities are progressed effectively.
• Maintain strong customer relationships by understanding evolving needs, providing relevant guidance, and supporting continued adoption of recommended solutions.
• Understand customer spend patterns, technology footprint, industry context, and usage signals to identify higher-potential solution opportunities.
• Maintain competitive analysis for cloud solutions and understand key differentiators across assigned territories, workloads, and solution areas.
• Contribute to the development and refinement of sales processes, qualification methods, customer engagement practices, and solution positioning strategies.
• Execute strategy, achieve assigned objectives and activity metrics, and contribute input to overall execution success.
• Maintain accurate CRM updates, customer notes, opportunity details, qualification inputs, next steps, and pipeline hygiene in line with process requirements.
• Complete required product, technical, sales, and certification readiness within the agreed onboarding and ramp timeline.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

Who are we looking for?

• Excellent English language skills, both written and verbal.
• Minimum academic qualification: Diploma / Degree in IT, Computer Science, Business, Sales, Marketing, or equivalent experience.
• Minimum 3+ years in inside sales, field sales, technical sales, solution sales, presales, or cloud sales, preferably with experience in cloud solutions such as Azure, AWS, Google Cloud, productivity, security, AI, data, infrastructure, or business applications.
• Strong understanding of cloud products, workloads, solution areas, customer scenarios, and business value positioning.
• Ability to understand customer requirements, conduct discovery, qualify opportunities, handle objections, and recommend suitable solutions.
• Strong customer engagement skills with the ability to build trust, manage conversations, and influence next steps.
• Proven ability to drive sales growth, identify upsell and cross-sell opportunities, and contribute to pipeline or revenue-related targets.
• Experience in CRM usage, opportunity management, pipeline updates, customer notes, and sales activity tracking.
• Ability to analyze customer patterns, usage, spend behavior, technology footprint, and business signals to identify potential opportunities.
• Excellent presentation skills with the ability to explain technical solutions in simple business terms.
• Strong problem-solving skills and ability to work with diverse internal teams to support customer needs and opportunity progression.
• Strong execution discipline, follow-up ownership, and ability to work in a target-driven environment.
• Relevant cloud certification from any cloud service provider is preferred. Required role-based certifications must be completed within the agreed onboarding or ramp timeline.
• Excellent track record of achieving sales, revenue, pipeline, opportunity, or activity-based targets.