TDCX Hiring! Full Time Sales Trainer in Federal Territory - Ricebowl

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

Role Overview

We are looking for a Readiness Manager to lead the end-to-end readiness agenda for the Cloud Solution program. This role will be responsible for building sales capability across new hires and existing teams, ensuring that agents, team leads, managers, and quality teams are equipped with the right product knowledge, sales skills, process understanding, and confidence to drive stronger customer conversations and business outcomes.

The role is not limited to training delivery. The Readiness Manager will own the full readiness cycle, including onboarding, nesting support, refresher training, certification tracking, QA calibration, coaching insights, knowledge checks, readiness reporting, and continuous improvement based on sales and quality performance.

What is your mission?

• Own and manage the readiness strategy for the Cloud Solution program across new hire onboarding, refresher training, progressive learning, and ongoing capability development.
• Design and deliver practical training programs covering Cloud Solution positioning, customer discovery, objection handling, value messaging, qualification, handoff quality, and sales process compliance.
• Partner closely with Operations, Team Leads, and Managers to identify skill gaps and convert them into focused readiness interventions.
• Build and maintain structured learning paths for Agents and Leaders.
• Conduct regular Training Needs Analysis using sales performance, floor findings, pipeline quality, conversion trends, talk time, and coaching feedback.
• Ensure readiness is linked to measurable business outcomes such as improved pitch quality, stronger opportunity qualification, better handoff quality, higher conversion, and improved revenue contribution.
• Maintain and update all training materials, playbooks, objection-handling guides, process documents, call/email guidance, assessment tools, and knowledge checks.
• Own readiness reporting, including training completion, attendance, assessment scores, certification progress, refresher completion, coaching themes, and action closure.
• Work with operations to align evaluation standards, calibration topics, call review themes, email quality expectations, and coaching priorities.
• Support beyond classroom training through nesting, side-by-side coaching, role plays, certification preparation, and early performance tracking.
• Facilitate Train-the-Trainer sessions and ensure consistent knowledge cascade across markets and teams.
• Drive regular readiness governance with Operations to review gaps, agree actions, track progress, and ensure closure.
• Stay updated on Cloud Solution product changes, sales motions, customer priorities, and market trends, and translate them into simple, usable learning content.
• Champion a culture of continuous learning, accountability, and sales discipline across the program.

Who are we looking for?

• Minimum 5 years of experience in sales readiness, sales enablement, training, or capability development, preferably in B2B technology, cloud, software, or digital sales environments.
• Strong understanding of enterprise cloud, software, or technology sales motions.
• Experience supporting sales teams in areas such as discovery, qualification, objection handling, value-based selling, pipeline creation, and opportunity conversion.
• Strong ability to translate product and process knowledge into practical coaching and field-ready enablement.
• Experience working with Operations, QA, Team Leads, and Managers to drive behavioural change and performance improvement.
• Strong facilitation, coaching, communication, and stakeholder management skills.
• Ability to build structured readiness plans, track progress, and present clear updates to leadership.
• Experience with certification tracking, knowledge assessments, training governance, and performance-based learning interventions.
• Cloud Solution certification is preferred; certification completion should be expected within an agreed timeline after joining.
• Strong command of English, both written and spoken.