全职 ServiceNow Consultant - Developer 工作, 薪水 up to SGD 1, ETeam Inc 公司招聘中 - Ricebowl

Job Summary

We are looking for a ServiceNow Consultant with 4+ years of experience in implementing, configuring, and supporting ServiceNow solutions. The ideal candidate should possess hands-on experience in one or more ServiceNow modules such as ITSM, ITAM, ITOM, FSM, or EAM.

The consultant will work with business and technical stakeholders to design, implement, and support ServiceNow solutions aligned with organizational objectives and best practices.

Key Responsibilities

• Gather and analyze business requirements and translate them into ServiceNow solutions.
• Configure, customize, test, and deploy ServiceNow applications and workflows.
• Implement and support one or more ServiceNow modules including ITSM, ITAM, ITOM, FSM, or EAM.
• Develop workflows, business rules, client scripts, integrations, and platform customizations.
• Troubleshoot issues, optimize system performance, and provide ongoing platform support.
• Collaborate with stakeholders, project teams, and business users throughout the project lifecycle.
• Ensure adherence to ServiceNow best practices and ITIL processes.
• Participate in Agile delivery, testing, deployment, and post-production support activities.

Required Skills

Candidates should have experience in one or more of the following areas:

ServiceNow ITSM

• Incident Management
• Problem Management
• Change Management
• Knowledge Management
• Service Catalog
• CMDB

ServiceNow ITAM

• Hardware Asset Management (HAM)
• Software Asset Management (SAM)
• Asset Lifecycle Management
• Asset Workflows
• CMDB

ServiceNow ITOM

• Discovery
• Service Mapping
• Event Management
• Cloud Management
• MID Server Configuration

ServiceNow FSM

• Work Order Management
• Dispatching & Scheduling
• Mobile Agent Workflows
• Field Service Operations

ServiceNow EAM

• Asset Portfolio Management
• RFID Implementation
• Asset Lifecycle Management
• Asset Maintenance Planning
• Asset Tracking & Governance

Technical Skills

• ServiceNow Administration
• JavaScript
• REST APIs
• SOAP APIs
• Workflow Configuration
• Business Rules
• Client Scripts
• Integrations
• Reporting & Dashboards
• Platform Customization

Preferred Qualifications

• 4+ years of ServiceNow experience.
• ServiceNow CSA and/or CIS certifications preferred.
• Strong understanding of ITIL processes.
• Experience working in Agile environments.
• Excellent communication and stakeholder management skills.