HABIB Group Hiring! Full Time Application Engineer in Selangor - Ricebowl

Job Summary

We are seeking a structured and proactive Executive, Management Information System (MIS - Application) to manage the day-to-day operations and support of our business applications. In this role, you will troubleshoot system issues, coordinate with technical teams or vendors, and oversee User Acceptance Testing (UAT) for system enhancements. Serving as the vital bridge between business users and IT developers, you will ensure timely incident resolution within SLAs and maintain seamless business operations.

Job Responsibilitie

• sProvide day-to-day support for business applications, ensuring timely resolution of incidents and service requests within defined SLAs
• .Troubleshoot and monitor system issues to ensure minimal disruption to business operations
• .Escalate complex application defects or infrastructure issues to relevant internal support teams or external vendors when required
• .Take ownership of assigned tickets from initiation to resolution, ensuring proper follow-through until closure and user confirmation
• .Participate in on-call or after-hours support when required to ensure continuity of business operations
• .Adapt effectively to an operational environment with changing priorities and occasional urgent incidents
• .Support system implementations, updates, and module deployments under guidance, including basic requirement gathering and system setup
• .Engage with business users to understand operational pain points and translate them into clear functional requirements for the technical team or vendor
• .Support User Acceptance Testing (UAT), including test case preparation, execution, issue tracking, and coordination of fixes
• .Manage and track incidents, defects, and change requests via the ticketing system
• .Prepare and maintain system documentation, including workflows, standard operating procedures (SOPs), and user guides
• .Identify and suggest opportunities to optimise system processes and improve overall user experience
• .Contribute to the internal knowledge base and IT support materials

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Job Requiremen

• tsBachelor's degree in Management Information Systems (MIS), Business Information Technology, Information Technology, Computer Science, or a related fiel
• d.1–2 years of experience in application support, system support, or IT development operation
• s.Basic understanding of the Software Development Life Cycle (SDLC) and IT change management processe
• s.Proven knowledge of UAT and System Integration Testing (SIT) processe
• s.Basic knowledge of SQL scripting for data querying and troubleshootin
• g.Good understanding of e-Commerce platforms, ERP systems, or core retail business processes (preferred but not mandatory
• ).Strong communication skills to interact effectively with business users and technical team
• s.Ability to map business processes and prepare structured workflow documentatio
• n.Proactive approach to learning new systems, enterprise tools, and business domain
• s.Proven discipline in ensuring accurate and timely updates in ticketing systems and related documentatio