Ikonix Asia Hiring! Full Time Customer Care Advisor in Selangor - Ricebowl

Job Description & Responsibilities:

• To handle sales & services orders, processing documentation and updates.

• Responsible for PO receivable processing, including service billing, INVOICE / DELIVERY ORDER / SHIPPING INVOICE / PACKING LIST / transfer financial invoicing and carrying out shipment arrangement as well as maintaining data accuracy of it.

• Follow up on daily orders and liaise with the IMC (factory in Taiwan) / customers to ensure smooth and timely goods or spare parts deliveries. 

• To do monitory and update of stock control in and out.

• Responsible for general clerical duties such as filing, preparation of correspondence, provide administrative support.

• Resolve administrative problems by coordinating the preparation of reports, analyzing data, and identifying solutions.

• Assists the sales and service staff by professionally directing information and traffic flow in the office, including phone calls, receiving visitors, appointments, and inquiries.

• Contributes to team effort by accomplishing related results as needed.

Requirements: 

• Higher Secondary/Diploma/Degree in any field

• Fresh graduates are encouraged to apply

• Preferably able to write and converse in English. Ability to converse in Mandarin will be an added advantage.

• Training will be provided

• Require a good team player

• Applicants should be Malaysia citizens or hold relevant residence status

Benefits:

• Yearly Rewards System/Bonus: Up to 30% of annual base salary.

• 5 Days Working Time and flexible working hours

• Hospital and Surgical Insurance Coverage

• Personal Accident Insurance Coverage

• Medical Claims and Medical Checkups

• Extra Birthday and Family Care leave on top of annual leave

• Convenient location with LRT station nearby (Walking distance to the office)