Liberty General Insurance Berhad Hiring! Full Time Executive - Non-Motor Operations in Federal Territory - Ricebowl

Job Objectives

The incumbent is responsible to process the policy, endorsement and payment refund based on the submission case assigned in CPC-Non-Motor Operations; achieve the individual and goals assigned and adhere to the governance, compliance and regulations

Job Responsibilities

Business Operations

• Attend and process the submission request and case assigned via email, CRM and public folder
• Check and process the policy and endorsement as per the terms, approval and information submitted and issue the policy within the limit assigned
• Monitor and meet the processing turnaround times and escalate for resolution if required
• Assist Team Leader in case assignment and monitor the completion of submission within turnaround time
• Raise, approve or authorise the payment requisition within the policy allowed terms and payment limit authority
• Liaise with Distribution and follow through for completion of transaction/document within a reasonable timeline and escalate if required
• Identify and raise business process improvement opportunity continuously to upkeep the process efficiency and effectiveness.
• Prepare and submit the assigned periodic report accurately and timely
• Participate in any ad-hoc assignment when required

Compliance

• Safekeep the customer documents (hardcopy and e-copy) after processed and filed in accordance to SOPs
• Adhere to the clean desk policy
• Adhere to SOPs, guidelines, regulations and laws

Ke Shared Responsibilities:

• Distribution, Underwriting, Finance and Claims : Support smooth policy processing and policy refund functions
• IT : report system issues, change request, UAT and system deployment
• Control Function : Consult on corporate governance and regulations

Key Shared Responsibilities:

• Distribution, Underwriting, Finance and Claims : Support smooth policy processing and policy refund functions
• IT : report system issues, change request, UAT and system deployment
• Control Function : Consult on corporate governance and regulations

Job Requirements

• Bachelor’s degree in:

Business Administration / Finance / Insurance / Economics or related

• Insurance-related certifications are an advantage:

AII / ACII

Takaful or insurance licensing (depending on country)

• 2–5 years in general insurance (non-motor lines preferred)

Experience in:

• Policy administration
• Underwriting support
• Claims processing
• Familiarity with insurance systems and workflows