QSR Stores Hiring! Full Time Executive (Restaurant Support Centre) in Selangor, Earn up to MYR 3,800 - Ricebowl

JOB SCOPE

To provide comprehensive support to restaurant operations by coordinating operational initiatives, projects, and cross-functional activities that drive restaurant performance, compliance, and operational excellence. The role serves as a key liaison between restaurants and support functions to ensure smooth execution of business initiatives, effective communication, and timely resolution of operational matters.

Key Responsibilities

1. Restaurant Support & Operations

• Provide responsive support to restaurant teams, addressing day-to-day operational queries and ensuring adherence to SOPs and service standards.
• Coordinate with cross-functional departments to facilitate timely resolution of restaurant-related issues.
• Support the implementation of operational policies, procedures, and business initiatives across restaurants.
• Facilitate the rollout of operational programs by ensuring clear communication and operational readiness.
• Monitor operational compliance and performance indicators, escalating concerns to the appropriate stakeholders where necessary.
• Compile and analyze operational data, prepare reports, dashboards, and presentations to support decision-making.
• Identify opportunities for process improvements and recommend practical solutions to enhance restaurant efficiency and service delivery.

2. Project Coordination & Administration

• Coordinate and monitor operational projects and initiatives from planning through execution to ensure timely completion.
• Track project milestones, action items, risks, and deliverables, providing regular updates to stakeholders.
• Organize project meetings, prepare agendas, meeting minutes, and follow up on agreed actions.
• Support pilot programs, operational trials, and business improvement initiatives across restaurant operations.
• Maintain project documentation, communication plans, and implementation schedules.
• Collaborate with internal stakeholders to ensure alignment of project objectives, timelines, and operational requirements.
• Assist in preparing business cases, project reports, and management presentations.

3. Additional Responsibilities

• Perform any other duties or responsibilities as assigned by the Manager or Management from time to time, in line with business needs.

Job Requirements

• Diploma or Bachelor’s Degree in Business Administration, Operations Management, Hospitality Management, or a related discipline.
• 2–4 years of experience in restaurant operations, project coordination, business support, or a restaurant support centre environment.
• Experience coordinating cross-functional projects and stakeholders is highly desirable.
• Strong organizational and project management capabilities.
• Analytical and problem-solving mindset.
• Good understanding of restaurant operations in a multi-unit environment.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and reporting tools.
• Ability to manage multiple priorities, meet deadlines, and work independently.

Pay: RM3,500.00 - RM3,800.00 per month

Benefits:

• Cell phone reimbursement
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person