Juta Hiqmah Group Sdn. Bhd. Hiring! Full Time EXECUTIVE E-COMMERCE (SHOPEE) in Federal Territory, Earn up to MYR 3,500 - Ricebowl

Position: E-Commerce Executive (Shopee)

Department: Marketing / Digital Commerce

Salary Range: RM 3,000 – RM 3,500 per month (Based on experience)

Job Type: Full-Time

Job Purpose

The E-Commerce Executive will be responsible for managing and growing our online sales performance. The ideal candidate will focus strictly on day-to-day operations and store optimization on Shopee, while executing paid traffic and community engagement campaigns across Meta platforms (Facebook & Instagram) to drive conversions.

Key Responsibilities

1. Shopee Store Management & Operations (50%)

• Listing Optimization: Create, update, and optimize product listings (titles, images, descriptions, and SEO) to maximize search visibility on Shopee.
• Campaign Execution: Plan and execute Shopee site-wide campaigns (e.g., 9.9, 11.11, Shocking Sales, PayDay Sales) including setting up vouchers, bundles, and custom discounts.
• Inventory & Price Check: Monitor stock levels on the backend to avoid out-of-stock situations and ensure accurate pricing.
• Customer Service: Maintain a high Shopee Chat Response Rate by handling customer inquiries, complaints, returns, and refunds professionally.
• Shopee Ads: Manage Shopee Paid Ads (Search & Discovery Ads) within allocated budgets to drive internal traffic.

2. Meta Platform Marketing & Advertising (40%)

• Meta Ads Management: Set up, monitor, and optimize basic Meta ad campaigns (Facebook & Instagram Ads) targeting traffic, engagement, and catalog conversions to our Shopee store.
• Content & Creative Coordination: Collaborate with designers/content creators to develop engaging ad creatives, copy, and videos tailored for Facebook/Instagram feeds and reels.
• Pixel & Tracking: Ensure basic tracking (such as Shopee Collaborative Ads / CPAS, or custom landing page links) is utilized to measure the ROI of Meta marketing spend.
• Social Engagement: Monitor comments, direct messages, and brand reviews on Meta platforms to build customer trust.

3. Data & Reporting (10%)

• Track and compile weekly/monthly reports on metrics like Store Traffic, Conversion Rate, Return on Ad Spend (ROAS), and Revenue via Shopee Business Insights and Meta Ads Manager.

Job Requirements

• Experience: Minimum 1 to 2 years of hands-on experience managing a Shopee seller backend and running Meta Business Suite/Ads Manager. (Fresh graduates with strong internship portfolios in e-commerce may be considered).
• Education: Diploma or Bachelor’s Degree in Marketing, Business, E-Commerce, or a related field.
• Technical Skills:
• Familiar with Shopee Seller Centre tools (In-shop flash sales, vouchers, Shopee Live).
• Basic knowledge of Meta Ads Manager (A/B testing, targeting, lookalike audiences).
• Proficient in Microsoft Excel (VLOOKUP, Pivot Tables) for data tracking and inventory reconciliation.

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person