Nokia Hiring! Full Time Fixed Network Technical Support Engineer (L3) – GPON - FTTx in Federal Territory, Earn up to MYR 11,000 - Ricebowl

Nokia is establishing a new APAC Technical Expertise Centre in Kuala Lumpur, and we're hiring senior L3 engineers to support our fixed broadband access products — including GPON, ISAM, OLT, ONT, and Altiplano — for customers across Asia Pacific and globally.

What you'll do

• Provide Level 3 remote technical support for Nokia fixed network (FN) access products, including ISAM, ONT, Lightspan, and Altiplano
• Troubleshoot and resolve complex network faults through structured root cause analysis (RCA), log analysis, and packet capture (Wireshark)
• Reproduce customer-reported issues in a lab environment to isolate product-level defects
• Escalate verified product issues directly to Nokia's R&D team, track resolution via Jira, and validate fixes before deployment
• Support global customers across the APAC region, including participation in a 24/7 on-call rotation for critical incidents
• Collaborate with regional support teams, customers, and Nokia's product organization to drive permanent fault resolution

What you bring — required

• Hands-on experience troubleshooting fixed broadband access products (GPON OLT/ONT, xDSL, MSAG/MSAN, or similar)
• Proven L2/L3 troubleshooting and root cause analysis experience in a live network or vendor TAC environment
• Working proficiency in Linux
• Based in Malaysia, able to work hybrid from Kuala Lumpur

Nice to have

• Experience with Nokia ISAM, Lightspan, or Altiplano platforms
• Shell or Python scripting for automation and diagnostics
• Prior experience escalating product issues to a vendor's R&D or product engineering team
• Telecom vendor TAC (Technical Assistance Centre) background

Pay: RM7,000.00 - RM11,000.00 per month

Benefits:

• Health insurance
• Professional development

Application Question(s):

• Do you have hands-on experience troubleshooting fixed broadband access products such as GPON OLT/ONT, ISAM, MSAG/MSAN, or similar?
• How many years of experience do you have in Level 2/3 network technical support or vendor TAC (Technical Assistance Centre) roles?
• Have you ever escalated a product-level issue to a vendor's R&D or product engineering team (e.g. via Jira or similar ticketing) and tracked it through to resolution?
• What is your current notice period?
• What is your monthly salary expectation (MYR)?

Work Location: In person