TDCX Hiring! Full Time Sales Manager, Cloud Solution in Federal Territory - Ricebowl

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

Role Overview

The Sales Manager is responsible for leading the sales team to achieve pipeline, opportunity, productivity, quality, and revenue-related targets for the Cloud Solution Sales Program.

This role owns day-to-day sales execution, team performance, coaching, pipeline discipline, customer engagement quality, and operational follow-through. The Sales Manager is expected to work closely with the Program Manager, Team Leads, Readiness, Quality, BI, and other support teams to ensure the team is focused, productive, and delivering against business expectations.

The role requires someone who can manage people, understand sales numbers, coach customer conversations, drive accountability, and act quickly when performance gaps appear.

What is your mission?

• Lead and manage the sales team's performance to achieve opportunity, pipeline, conversion, and revenue targets.
• Drive pipeline health by ensuring opportunities are properly qualified, accurately maintained, and progressed through the sales cycle.
• Coach and develop team members through regular performance reviews, call coaching, role plays, and improvement plans to maximize productivity and sales effectiveness.
• Maintain strong operational discipline through effective execution of sales processes, CRM hygiene, forecasting, and performance tracking.
• Partner with Readiness and Quality teams to identify development needs, improve sales capability, and drive continuous performance improvement.
• Provide performance insights, risk assessments, and action plans to support business reviews, governance, and decision-making.
• Collaborate with cross-functional stakeholders to improve lead quality, customer engagement, operational efficiency, and sales outcomes.

Who are we looking for?

• 4–6+ years of experience in inside sales, digital sales, B2B sales, sales operations, or demand generation, with at least 2–3 years of people management experience.
• Proven track record in managing sales pipelines, opportunity qualification, conversion, forecasting, and revenue-driven targets.
• Strong leadership and coaching capabilities, with experience developing high-performing sales teams in target-driven environments.
• Good understanding of B2B sales processes, customer engagement, sales qualification methodologies, and pipeline management.
• Strong analytical skills with the ability to interpret sales data, identify performance gaps, and implement corrective actions.
• Effective communicator with strong stakeholder management, problem-solving, and execution skills.
• Comfortable working with CRM platforms, sales dashboards, reporting tools, and performance trackers.
• Experience in cloud, software, SaaS, technology sales, or outsourced sales environments is highly preferred.