Quesscorp Singapore Pte Ltd Hiring! Full Time Production Support in , Earn up to SGD 6,000 - Ricebowl

Key Responsibilities:

Monitor and operate IBM i (AS400) systems to ensure optimal performance and availability

Execute, monitor, and troubleshoot batch jobs and automated schedules using scheduling tools

Ensure jobs run within defined SLAs and escalate issues promptly when deviations occur

Perform daily operational tasks such as system checks, backups verification, and job restarts

Respond to system alerts, incidents, and operational issues according to SOPs

Coordinate with application, infrastructure, and support teams during incidents or maintenance activities

Maintain and update operational documentation, run books, and shift handover reports

Support planned system maintenance, upgrades, and disaster recovery activities

Follow security, compliance, and change management procedures

Provide shift coverage as required (including nights, weekends, or holidays, if applicable)

Required Qualifications & Skills:

Basic understanding of batch processing, job dependencies, and scheduling calendars

Working knowledge of IBM i / AS400 environment (job queues, subsystems, basic commands)

Experience with job scheduling tools (e.g., Rocket-Zena, Control‑M, CA Workload Automation or similar)

Familiarity with incident management and escalation procedures

Good troubleshooting and problem‑solving skills

Ability to follow procedures accurately with strong attention to detail

Willingness to work shifts and handle time‑critical operations

Preferred Qualifications (Nice to Have):

At least 1–2 years of experience as a Computer Operator or similar IT operations role

Experience in a data center or enterprise IT operations environment

Basic scripting or automation knowledge (CL, shell scripts, etc.)

Exposure to ITIL processes or operational best practices

Certification or formal training in IBM i / AS400 or scheduling tools

Soft Skills:

Strong sense of responsibility and reliability

Clear written and verbal communication skills

Ability to remain calm and effective under pressure

Team‑oriented with a proactive mindset

Work Conditions:

Shift‑based role (24/7 operations, if applicable)

On‑call or standby support may be required

EA Licence Number: 23C2060 Registration ID is R22109715

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This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and e2i's PDPA