National Council Of Social Service (NCSS) Hiring! Full Time Manager, SSI, Program and Learning Services in - Ricebowl

What the role is:

Lead the strategic planning, implementation, and administration of learning programmes at the Social Service Institute (SSI). Drive excellence in continuing education and training for the social service sector, ensuring high-quality, impactful learning experiences that meet sector needs and organisational objectives.

What you will be working on:

Programme Planning and Management

• Develop and oversee comprehensive learning programmes aligned with sector needs and SSI's strategic goals
• Optimise resource utilisation, including premises and budget, to ensure cost-effectiveness and achievement of key performance indicators (KPIs)
• Lead end-to-end course administration, from pre-course planning to post-course evaluation
• Regularly review and enhance training administrative processes

Stakeholder Management and Collaboration

• Foster strong relationships with adult educators, training administrators, and external partners to ensure effective service delivery
• Manage learner relations, addressing feedback and resolving issues to enhance overall learning experience
• Collaborate with internal teams to streamline operations and improve administrative policies and procedures

Financial Management and Compliance

• Oversee training-related financial matters in accordance with NCSS finance guidelines and funding requirements
• Manage funding applications and related matters with various bodies (e.g., SkllsFuture Singapore, Early Childhood Development Agency) to secure necessary resources for SSI programmes
• Ensure compliance with regulatory requirements and participate in internal and external audits

Strategic Initiatives and Reporting

• Plan and execute ad-hoc events, manage Communities of Practice, and spearhead learning initiatives
• Prepare and present comprehensive reports, audit documentation, and strategic papers
• Perform secretariat roles for key meetings, including SSI Management and Programme and Learning Services (PLS) team meetings

Innovation and Technology Integration

• Explore and implement innovative learning methodologies and technologies to enhance programme delivery and learner engagement
• Collaborate with IT teams to leverage digital tools for improved programme management and learner experience

What we are looking for:

Personal Competencies

• Serving with Heart, Commitment and Purpose
• Improving and Innovating Continuously
• Data Management & Analysis
• Project Management

Skills Required

• Strong project management and organisational skills
• Excellent communication and interpersonal abilities
• Analytical thinking and problem-solving capabilities
• In-depth knowledge of Continuous Education and Training (CET) operations 5. Financial acumen for budget management and cost analysis
• Proficiency in relevant software and digital tools
• Ability to work collaboratively in a cross-functional environment

Experience & Special Certification(s):

Minimum 3-5 years of experience in programme management, preferably in CET environment or social services sector

We regret to inform that only shortlisted candidates will be notified.