- Sungai Buloh Selangor Malaysia
Abitare Hiring! Full Time Customer Service Executive in Selangor, Earn up to MYR 4,500 - Ricebowl
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Job Description
Requirements
- Diploma or Degree in any field; customer service background is an advantage.
- Minimum 2-4 years of customer service experience; experience in retail, property, or interior design is preferred.
- Excellent communication and interpersonal skills.
- Patient, empathetic, and solution-oriented in handling customer issues.
- Proficient in Microsoft Office and basic CRM or order management systems.
- Able to speak and write in English and Bahasa Malaysia.
Responsibilities
- Handle customer inquiries via phone, email, WhatsApp, and social media platforms promptly and professionally.
- Record and update customer samples, orders, reservations, and delivery scheduling in coordination with operations and warehouse teams.
- Follow up on orders, reservations, product proposals and project timelines to ensure customer satisfaction.
- Manage and resolve customer complaints and escalations in a timely and empathetic manner.
- Maintain accurate records of customer interactions, feedback, and sample requests.
- Assist walk-in customers at showrooms and provide product information and guidance.
- Coordinate with the sales, design, and logistics teams to ensure seamless service delivery.
- Collect customer feedback and relay insights to management for service improvement.
- Manage billing documentation, including invoices, debit notes, and credit notes.
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