HSBC Global Services Limited Hiring! Full Time Assistant Manager Technical in Federal Territory - Ricebowl

Why join us?

Collateral and Risk team is responsible for managing and mitigating various types of financial risks associated with collateralized transactions and financial instruments. The team oversees collateral related activities which involve the use of assets as security to minimize credit risk. The team ensures margin requirements are correctly enforced and that the appropriate collateral is available and properly utilized in transactions in margin lending, OTC derivatives and secured loans.

Assistant Manager Operations is responsible for monitoring Collateral Management tasks and processes, ensuring timely and accurate processing, compliance with internal policies and regulatory requirements. The role also acts as the go-to technical expert and first level of escalation.

What you’ll do:

Impact on the Business/Function:

• Provide daily operations support to ensure all controls are carried out accordingly as required. This will allow additional layer of control to prevent Operational Loss, Reputational Risk, etc.
• Primary contact for the business and clients for escalation issues
• To ensure all dispute processes are aligned globally to mitigate risk and gain on efficiency.
• To ensure all processes are aligned globally to mitigate risk and gain on efficiency.
• To guide, train the juniors in the team and display highest standards with regard to client service.
• Understand Management Information (MI) requirements and produce Daily, Weekly and Monthly MI reports for management where applicable to the role.
• To ensure broad understanding of the products supported by the Collateral business.
• To generate process improvement ideas that can improve team’s efficiency and productivity.
• Understand and ensure team’s compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved.

Customers / Stakeholders:

• Provides quality customer service and ensures achievement of Performance Level Agreement (PLA)
• Provide leadership and customer service to all, both top and lower Management, consistent with Group and Company policies and standards. Leading a cohesive team, working in a supportive team environment driven by people centric values.
• Phone interactions with customers, focusing on resolving their requests promptly with efficiency, accurateness, professionally and courteous manner to promote customer loyalty.

Leadership & Teamwork:

• Process specialist - to support and guide the team and act as a key referral point for escalation for team members.
• Monitor team’s performance. Productivity and quality of work are monitored and achieved. Work is organised and completed within agreed timescales, in accordance with procedures.
• Develop realistic and achievable strategies and action plans to address performance gaps, training and staffing requirements.
• Create a robust team environment where skills and knowledge are openly shared to achieve team and business goals.

Operational Effectiveness & Control:

• Ensure daily operational efficiency by effective BAU completion, escalations and decision making in own process.
• Be aware of issues within teams. All issues are fully analyzed and resolved or escalated in appropriate and timely manner. Appropriate action is taken to prevent recurrence.
• To ensure codification of legal agreements, issuance and bookings of margin calls/interest, identification of failed settlements, reconciliations and dispute investigations are performed. Where approvals are required, each item is checked and reviewed in accordance with policies and procedures. This includes client valuation and regulatory reporting requirements.
• To demonstrate critical and analytical skills that include the ability to generate process improvement ideas to improve process effectiveness and efficiency.
• Full adherence to team’s control functions and end of day checklist/requirements.

What you will need to succeed in the role:

• The role holder will support the Collateral Services business and the future growth of the business
• The jobholder will also be required to build relationship with Business Partners across all regions and functions.
• Role holder will be required to work closely with Line Manager in the team to ensure all BAU functions are
• carried out in accordance with the agreed PLA with business.
• Role will include supervisory roles such as approvals, management of key risk indicator and control/risk management.
• Role holder is also required to share knowledge as per policies and procedures and best practices with all staff on a regular basis.
• Role holder is required to understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business.

What additional skills will be good to have?

• Possess good understanding of Global Banking and Markets and knowledge on ISDA/CSA is a bonus.
• Evidence in ability to build rapport with various stakeholders and can contribute to make the team more effective.
• Effective written and verbal communication skills.
• Good understanding of risk associated with collateral management.
• Experience in collateral management is an added advantage.
• Evidence of strong analytical and problem-solving skills which includes the ability to drive process improvements.
• Good organizational skills with the ability to prioritize workloads to meet tight deadlines
• High attention to detail and accuracy.
• Ability to learn quickly and transfer knowledge appropriately.