Mindgraph Solutions Hiring! Full Time Support Engineer in Federal Territory, Earn up to MYR 9,000 - Ricebowl

Job Description:

- Provide day-to-day application and technical support to customers and internal stakeholders.

- Investigate, troubleshoot, and resolve application, database, and integration issues.

- Write and analyze SQL queries for troubleshooting, reporting, and data validation.

- Monitor database health and identify system or data issues.

- Analyze logs, system behavior, and user-reported issues to determine root causes.

- Manage and resolve incidents through helpdesk/ticketing systems.

- Collaborate with development, QA, and business teams to resolve complex issues.

- Document support procedures, known issues, and resolutions.

- Ensure timely issue resolution while meeting SLA commitments.

Requirements:

- Minimum 6 years of experience in Application Support, Production Support, or Technical Support.

- Strong knowledge of SQL and relational databases.

- Experience writing complex SQL queries, joins, stored procedures, and data analysis queries.

- Good understanding of database concepts, data structures, and troubleshooting techniques.

- Experience in application support and incident management.

- Strong analytical, problem-solving, and communication skills.

- Ability to manage multiple support tickets independently.

- Strong stakeholder management skills.

Nice to Have:

- Salesforce Administration / Support experience.

- Knowledge of SAP ERP, SAP business processes, or SAP CX.

- Experience with Jira, ServiceNow, or similar ticketing tools.

- Knowledge of API integrations and data exchange processes.

- Familiarity with ITIL and incident management processes.

- Experience in database performance analysis, reporting, and data validation.

Pay: RM8,000.00 - RM9,000.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: In person