全职 Client Service Associate (Native Taiwanese) 工作, 薪水 up to MYR 9,500, AppsHill Consulting Selangor 公司招聘中 - Ricebowl

• Must be a Native Taiwanese
• Proficiency in Taiwanese language and English (Written / Spoken)
• Possess Bachelor’s Degree
• Able to work on Rotational Shift
• Client Service Associate is to help support advertisers worldwide through calls, chat, email, and callbacks.
• Understand customer enquiries and ensure they are answered or routed through appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes

Job Type: Full-time

Pay: RM8,000.00 - RM9,500.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Education:

• Bachelor's (Required)

Work Location: In person