Lidl Hiring! Full Time Technical Writer in Hong Kong - Ricebowl

Summary

We are looking for a detail-oriented and adaptive Technical Writer to join our team. In this role, you will be the bridge between product engineering and the consumer, ensuring our users have a seamless product experience. If you are passionate about clarity, structure, and enhancing a brand identity across diverse consumer goods, let’s join us.

The objectives of the position are:

• Enhance user manual quality to match with the top-tier market benchmarks.

• Increase customer satisfaction through effective and clear instructions.

• Reduction in customer enquiries caused by unclear instructions.

• Standardize the structure and sections of instruction manuals across our product lines to establish a consistent brand identity.

• Adapt instruction manual to align with the most updated regulatory requirements

• Improve the IM content to achieve better NGO / FFU score at Product testing

What you'll do

• Create clear and professional instruction manuals for new products across SDA Kitchen, High-Tech, SDA Beauty, and Seasonal categories.

• Standardize the layout, structure, and sections of all user instruction manuals to ensure a consistent corporate brand identity across these categories.

• Analyze and benchmark manuals against top-tier market items and highly-rated products e.g. items with high Stiftung Warentest scores.

• Write clear, user-friendly guides that help customers use products effectively, fully maximizing and highlighting product functions to improve customer satisfaction.

• Monitor EU / US regulatory updates, such as the EU Empowering Consumers Directive, and promptly adapt manuals to maintain full compliance.

• Coordinate instruction manual checking and communicate directly with external testing institutes, to align and verify manual content against all functional and safety requirements.

• Collaborate closely with cross-functional teams, including Product Development, Quality Assurance, and Merchandising team, to gather accurate product details.

What you'll need

• 3-5 years experience as a Technical Writer or related role, preferably in consumer electronics, home appliances industry.

• A University degree or specialized training related to Instruction Manual Creation, Engineering, or a related field.

• Strong ability to convert complex technical details into simple, easy-to-understand, and engaging instructions for consumers.

• Excellent research and benchmarking skills, with a dedicated focus on detail, quality standards, and compliance frameworks.

• Familiarity with European & US Regulations and Directives especially with the Standard IEC/IEEE 82079-1 is highly desirable.

What you'll receive

We are dedicated to fostering a family-friendly culture and work environment and we are an equal opportunities employer and welcome applications from all candidates with the required skills and experience. We enable fair pay within the company by creating non-discriminatory salary systems.

Development Opportunities:

• Drive business impact: Build strategic manuals by setting brand standards that boost customer satisfaction.
• Expand compliance expertise: Deepen your knowledge of EU & US Regulations across diverse product categories.
• Develop collaboration skill: Enhance your collaboration and communication skills by partnering closely with Product Development, QA, and Merchandising teams.

Head Office — 18868.6 km
Level 15, Airside, 2 Concorde Road, Kai Tak, Kowloon, Hong Kong

Full Time

Experienced

Project Management

706041