China Taiping Insurance Singapore Pte. Ltd Hiring! Full Time IT HelpDesk Engineer (5 Months Contract) in - Ricebowl

Job Responsibilities:

• Provide first and second-level IT support for desktops, laptops, and mobile devices
• Troubleshoot hardware, software, and operating system issues (Windows)
• Support meeting room and meeting room communication devices (Polycom)
• Support users in Microsoft 365 applications (Outlook, Teams, Excel, Word, etc.)
• Resolve login, network, VPN, and access-related issues

• Perform hands-on support including device setup, repair, replacement, and upgrades
• Manage onboarding and offboarding of employees (laptop setup, account provisioning, asset assignment)
• Conduct office IT checks (meeting rooms, printers, conferencing systems)
• Support VIP users on endpoint issues on-site

• Log, track, and resolve IT Support tickets in ITSM tools (e.g.,Jira)
• Escalate complex issues to infrastructure or application teams when needed

• Install, configure, and update software and patches
• Ensure antivirus/EDR tools (e.g., BitDefender) are installed, running.
• Manage device compliance with company security policies
• Support encryption tools (BitLocker)

• Track IT assets (laptops, monitors, peripherals)
• Maintain accurate records in asset management systems
• Assist with stock control and procurement requests

Requirements:

• Diploma or Degree holder in Computer Science or related discipline, preferably with 3+ years of relevant experience
• Knowledge/experience in Windows OS troubleshooting (Windows 11), Microsoft 365 support, Basic networking (IP, DNS, VPN)
• Knowledge/experience in Active Directory / Entra ID user support, ITSM tools (Jira preferred)
• Strong customer service and communication skills
• Ability to work in a regulated enterprise environment (e.g. insurance)