IITMatrix Hiring! Full Time SAP Basis Consultant in Melaka - Ricebowl

Your Role

Key responsibilities in your new role

• Provide 2nd and 3rd level SAP Basis support and perform system maintenance, including system health checks, daily monitoring of system performance & tuning, system installation, upgrades, patching, SAP Note check & implementation, client copies/system refreshes, transport management, and user administration
• Provide project support and coordination for the SAP functional area
• Handle incident tickets and change requests, including handling security and authorization, job administration, connection issues, and troubleshooting functional topics
• Perform problem management, including root-cause analysis, reporting service-impacting issues to management, and actively participating in follow-up actions to restore services to normal operation.
• Ensuring high system availability and optimal performance
• Conduct continuous system optimization, monitoring, and problem analysis/resolution
• Provide guidance and mentoring to junior team members.
• Willing to work shift schedules and standby support during non-office hours, including weekends and public holidays, in accordance with company arrangements

Your Profile

Qualifications and skills to help you succeed

• Bachelor's degree in Information Technology/Computer Science, or any equivalent course
• At least 4 years of professional experience in SAP system administration within the areas: SAP S/4HANA, ECC 6.0, SAP CRM, SAP PI, SAP BW, SAPPortal, SAP Solution Manager, and ABAP
• Must have at least 2 go-live cycles in SAP ERP (system migration, interface setup, system refresh)
• Sound knowledge in operating systems and database technologies (SUNSolaris, Linux, Red Hat, Oracle, Windows Server, and Microsoft SQL Server)
• Strong at analytical troubleshooting and problem-solving skills, with the ability to prioritize and handle multiple tasks
• Ability to handle multiple high-priority items simultaneously
• Good communication skills and a proactive team player
• Good interpersonal skills to work effectively with global teams
• Conduct knowledge transfer and awareness sessions to those in closely related areas, such as colleagues, clients/users
• Adhere to all policies and documented procedures when resolving issues, where possible, highlight improvements to the procedures
• Ability to create support documentation and written procedures for routine and non-routine tasks