Devloit Hiring! Full Time Customer Service Representative Mandarin in Selangor - Ricebowl

Location- Kuala Lumpur

Position- Customer Support

Language- Mandarin + English (Read & Write)

Shift details: 8 working hours + 1 hour meal break

Working days: 5 working days and 2 off days in a week

Rotational shifts, Including Night Shift

Job description:

• Fluent in English and Mandarin languages, with excellent written and verbal communication skills
• Education level : Degree and above
• Proven ability to promote and build extraordinary customer rapport
• Experience in a bank or financial institution customer service environment will have added advantage
• Willingness to learn and improve
• Fresh Graduates are encourage to apply.

Responsibilities and Accountabilities

• Educate customers on self-service options and automated banking channels.
• Conduct call backs for transaction confirmations and reach out for supporting documents as needed.
• Clarify customer needs, evaluate problems, and provide solutions.
• Perform specified KYC tasks when required.