TECEZE Hiring! Full Time IT Support specialist- Dispatch-Freelance in Federal Territory - Ricebowl

Scope of Work (SOW)

Project: Retail Next Camera Troubleshooting and Restoration

Objective:

To diagnose, troubleshoot, and restore proper functionality of Retail Next camera systems used for customer traffic analytics, loss prevention, and store monitoring.

1. Scope of Services

A. Site Assessment

• Review existing Retail Next camera deployment.
• Verify camera inventory, locations, and mounting conditions.
• Assess network connectivity and power availability.
• Review system architecture, including switches, NVRs, and Retail Next platform integration.

B. Camera Troubleshooting

• Identify cameras that are offline, disconnected, or malfunctioning.
• Verify camera power status (PoE, power adapters, etc.).
• Check network communication between cameras and Retail Next servers.
• Validate camera IP configurations and connectivity.
• Test camera video streams and image quality.
• Identify lens obstruction, focus issues, or physical damage.

C. Software & Platform Verification

• Verify camera registration within the Retail Next platform.
• Review device health and status alerts.
• Validate firmware versions and compatibility.
• Check analytics data transmission and reporting functionality.
• Troubleshoot synchronization and communication errors. Camera firmware and software updates are commonly included in camera maintenance and repair activities.

D. Network Troubleshooting

• Verify switch port configurations.
• Test network cabling and patch connections.
• Check VLAN assignments and firewall rules.
• Identify bandwidth or latency issues impacting camera performance.
• Replace or repair damaged network cables where required.

E. Corrective Actions

• Reconfigure camera settings as required.
• Restore network connectivity.
• Adjust camera positioning and focus.
• Perform firmware updates.
• Replace defective connectors or patch cords (if available on-site).
• Validate camera image quality and coverage after repairs. Camera maintenance practices typically include checking image clarity, camera angles, wiring, and connectivity.

F. System Validation & Testing

• Confirm all cameras are online and reporting correctly.
• Verify video feeds and analytics functionality.
• Perform end-to-end testing from camera to Retail Next dashboard.
• Confirm data collection and reporting accuracy.
• Conduct user acceptance testing with store personnel.

2. Deliverables

• Camera Health Assessment Report.
• Root Cause Analysis (RCA) for identified issues.
• Corrective Action Log.
• Updated Camera Inventory List.
• Network Connectivity Verification Report.
• Final Functional Test Report.
• Recommendations for future maintenance and improvements.

3. Exclusions

• New camera installation.
• Major network infrastructure upgrades.
• Electrical work beyond camera power verification.
• Replacement of cameras, switches, or servers unless separately approved.
• Third-party software licensing costs.
• Structural modifications or cabling beyond minor repairs.

4. Assumptions

• Site access will be provided during business or approved maintenance hours.
• Existing network credentials and Retail Next administrative access will be available.
• Store personnel will be available for testing and validation.
• Replacement hardware, if required, will be client-provided unless otherwise approved.