HUMMINGBIRD CORE PTE. LTD. Hiring! Full Time IT Technical Support - Pre Sales in - Ricebowl

Position : IT Technical Support & Pre Sales

Location : Singapore

Job Summary :

The IT Technical Support & Pre-Sales Specialist is responsible for providing technical support to clients and internal users while assisting the sales team in presenting, demonstrating, and proposing data processing and AI-based solutions. This role serves as a bridge between technical and business teams, ensuring customers receive appropriate solutions that meet their operational and technological requirements.

Key Responsibilities

Technical Support

• Provide first and second-level technical support for software, hardware, network, and system-related issues.
• Diagnose, troubleshoot, and resolve technical problems reported by customers and internal users.
• Monitor system performance and ensure optimal operation of deployed solutions.
• Assist customers with system installation, configuration, testing, and user training.
• Maintain technical documentation, user guides, and troubleshooting records.
• Escalate complex issues to the development or engineering team when necessary.

Pre-Sales Activities

• Collaborate with the sales team to understand customer requirements and business challenges.
• Conduct product presentations, demonstrations, and proof-of-concept (POC) sessions.
• Prepare technical proposals, solution designs, and project scope documentation.
• Explain technical features, benefits, and implementation approaches to prospective clients.
• Assist in responding to RFPs (Request for Proposal), RFQs (Request for Quotation), and tenders.
• Support solution architecture discussions related to data processing and AI-based systems.

Client & Project Support

• Act as a technical liaison between clients, sales teams, and internal technical teams.
• Gather and analyze customer requirements to recommend suitable solutions.
• Support project implementation and deployment activities.
• Provide post-implementation support and ensure customer satisfaction.

Product & Solution Knowledge

• Develop in-depth knowledge of the company's data processing and AI solutions.
• Stay updated on emerging technologies, AI trends, cloud services, and industry developments.
• Provide feedback from customers to support product improvement initiatives.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, Engineering, or related field.
• Minimum 2 years of experience in Technical Support, Pre-Sales, Solutions Consultant, or similar roles.
• Experience supporting software applications, cloud platforms, or enterprise systems.
• Understanding of data processing, AI solutions, machine learning concepts, or business intelligence platforms is preferred.
• Experience preparing technical proposals and conducting customer presentations.

Required Skills

• Technical Troubleshooting
• Customer Support & Service
• IT Infrastructure Fundamentals
• Networking Fundamentals
• Solution Presentation & Demonstration
• Requirements Gathering & Analysis
• Technical Documentation
• Proposal Preparation
• Communication & Negotiation Skills
• Problem Solving & Analytical Thinking

Preferred Technical Knowledge

• Windows and Linux Operating Systems
• Cloud Platforms (AWS, Azure, Google Cloud)
• Database Management Systems (MySQL, PostgreSQL, SQL Server)
• API Integration Concepts
• Data Analytics and Reporting Tools
• AI and Machine Learning Fundamentals
• Cybersecurity Best Practices

Work Location: In person