IPSB Technology Hiring! Full Time IT Executive in Johor, Earn up to MYR 3,000 - Ricebowl

Key Responsibilities

• Provide first and second level IT and technical support at customer’s premise.
• Troubleshoot hardware, software, network, operating system and application-related issues.
• Support installation, configuration, testing and maintenance of IT systems and equipment.
• Respond to support tickets, service requests and technical incidents within the agreed SLA.
• Ensure IT support activities follow company procedures and customer requirements.
• Monitor system performance and report any technical issues, risks or abnormalities.
• Attend to support requests, incidents and technical problems in a timely and professional manner.
• Coordinate with internal teams, vendors, partners and principals for technical issue resolution.
• Escalate unresolved or critical issues to the relevant support team or vendor.
• Maintain IT and non-IT assets, system records, configuration details and support documentation.
• Prepare service reports, incident reports, activity reports and technical documentation.
• Assist deployment team during hardware and software system deployment, upgrades, preventive maintenance and technical documentation.
• Maintain good communication and working relationship with customers, vendors and internal teams.
• Maintain proper records of support activities, system configuration and customer communication.
• Ensure all support activities are carried out professionally and in line with company standards.
• Able to work on a shift basis to support 24x7x365 operations, with scheduled off days provided in accordance to the duty roster.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Engineering or related field.
• Minimum 1–3 years of experience in IT support, technical support, system support or related role.
• Good understanding of computer hardware, operating systems, networking and basic system troubleshooting.
• Basic knowledge of Windows, macOS, Microsoft 365, LAN, Wi-Fi, printers and endpoint devices.
• Experience in troubleshooting Windows, macOS, network devices, servers or enterprise applications is an advantage.
• Willing to work onsite and be stationed at the customer’s sites.
• Able to travel to customer sites when required.
• Able to work independently with minimum supervision.
• Good communication skills in English and Bahasa Malaysia.
• Customer-focused, responsible, disciplined and able to handle support requests professionally.
• Willing to learn new systems, products and technologies.

Pay: RM1,700.00 - RM3,000.00 per month

Benefits:

• Additional leave
• Professional development

Work Location: In person