Hammar Maskin (M) Hiring! Full Time Service Manager in Selangor, Earn up to MYR 5,000 - Ricebowl

We are looking for a motivated and experienced Field Service Engineer to join our team! As a Field Service Engineer, you will be responsible for providing technical support and helping our customers by responding to their requests for service in a timely and efficient manner.

• Key Responsibilities:
• Provide technical support and assistance to customers by investigating and resolving equipment or service-related issues.
• Understand customer needs and concerns, and take prompt corrective actions to ensure customer satisfaction.
• Deliver a high level of customer service and maintain strong customer relationships.
• Supervise and manage the repair and service team, ensuring work is completed efficiently and professionally.
• Conduct training and coaching for technicians, including onboarding and developing new team members.
• Be willing to travel and attend outstation assignments when required.
• Monitor technicians' performance, productivity, and attendance, and conduct meetings or counseling sessions when necessary.
• Monitor service contract expiry dates and meet customers to discuss and secure contract renewals.
• Ensure service reports and quotations are prepared and submitted promptly to avoid customer complaints and delays.
• Coordinate and deploy technicians for emergency breakdowns and urgent service requests.
• Monitor and manage weekend breakdown support activities to ensure timely customer response.
• Coordinate spare parts requirements with customers and liaise with the Store Department to ensure timely ordering and availability.
• Maintain a clean, organized, and safe workshop environment in compliance with company safety standards.

• Expected Start Date: As soon as possible

Job Type: Full-time

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Free parking
• Health insurance
• Meal allowance
• Meal provided
• Parental leave

Work Location: In person