Infosys Compaz (iCompaz) Hiring! Full Time Mac Support Engineer in - Ricebowl

The Apple Mac Support Specialist provides expert technical support, troubleshooting, and maintenance for macOS devices in a corporate or enterprise environment. This role ensures seamless integration, security, and performance of Apple hardware and software, supporting end-users and collaborating with IT teams to maintain device lifecycle management.

Key Responsibilities:

• Provide on-site deskside support for Windows 11/MacOS computers and related hardware.
• Assist with iPhone enrollment and management using Microsoft Intune.
• Manage Mac deployment via MDM tools (JAMF, or Intune).
• Troubleshoot Apple-specific applications (e.g., Apple Business Manager, MDM issues).
• Create, update, and improve Standard Operating Procedures (SOPs) for support processes.
• Plan and execute Mac refresh cycles and tech refresh programs.
• Ensure Mac integration with corporate systems (Active Directory, SSO, VPN, printers).
• Collaborate with other IT teams to ensure consistent and high-quality support.

Required Skills & Qualifications:

• Experience supporting macOS in an enterprise environment.
• Hands-on expertise in:
• JAMF Pro (mandatory).
• Microsoft Intune (preferred).
• Apple Business Manager (ABM).
• Knowledge of endpoint management, MDM, and device lifecycle processes.
• Experience with software deployment, patching, and OS upgrades.
• Basic scripting knowledge (Bash/Python) preferred.
• Understanding of enterprise integrations (Entra ID, AD, VPN, networking).

Experience:

• 3–6+ years of experience in Mac support / endpoint management.
• Experience in enterprise IT environments preferred.
• JAMF certification is a plus.

Key Competencies:

• Strong troubleshooting and analytical skills.
• Customer-focused approach with excellent communication skills.
• Ability to work across teams and manage multiple priorities.
• Proactive mindset with focus on automation and continuous improvement.