ManpowerGroup Hiring! Full Time Customer Service Representative in Federal Territory - Ricebowl

Work Mode: Work From Office

Salary: RM************* all-in

Working Hours: 24/7 rotational shifts

Job Scope:

* Handle customer enquiries via calls, live chat & email

* Resolve customer issues within SLA

* Update CRM/ticketing systems accurately

* Work in a KPI-driven customer service environment

Requirements:

* 0-2 years experience in Customer Service / BPO / Contact Center

* Strong English communication skills

* Comfortable working rotational shifts

* Able to speak/read/type in Traditional Mandarin

*Temporary WFH arrangement might be available at the beginning as office location is yet to be finalized

*This is a FTC (12 Months Direct Contract) role, and the employee payroll will be managed by the company directly.