Sunway Resort Hotel Hiring! Full Time Assistant Learning - Development Manager in Selangor - Ricebowl

Qualifications

• Bachelor’s degree in Human Resource Management, Business Administration, Psychology, Education, or a related field.
• Minimum 3–5 years of experience in Learning& Development, internship or campus engagement, HR basic functions.
• Experience in project management, process improvement, or digitalization's initiatives will be an added advantage.

Knowledge & Skills:

• Good understanding of HR processes, recruitment, onboarding, payroll basics and internship management.
• Familiarity with campus engagement, WBL/TVET collaboration and talent pipeline building.
• Basic knowledge of L&D programme design and learning management systems
• Ability to plan and manage multiple projects with attention to detail.
• Comfortable with digital tools and systems for process automation and knowledge management.
• Excellent communication, interpersonal, and presentation skills to engage diverse audiences.
• Strong organizational, coordination, and time management skills with attention to detail.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint & etc)
• Experience in handling training documentation and reporting.
• Ability to work independently and as part of a team in a fast-paced hospitality environment.
• Passionate about people development and committed to upholding service excellence standards

Training Delivery & Learning Development

• Promote and communicate all learning and development programmes to associates.
• Facilitate learning initiatives including onboarding, culture training, management development, service excellence, and other training programmes.
• Coach associates on service behaviours and identify opportunities to improve guest experience.
• Observe training application on the job and provide feedback for continuous improvement.
• Develop, maintain, and enhance training materials, e-learning content, and micro-learning modules.
• Ensure associates receive ongoing learning opportunities to meet and exceed guest expectations.

Training Administration & Reporting

• Maintain accurate training records and ensure departments update monthly training reports.
• Consolidate and submit monthly training hours reports by department and associate.
• Monitor enrolment, attendance, and completion of internal and external training programmes.
• Review departmental training plans and conduct random audits to verify training completion.
• Coordinate training logistics, attendance records, evaluations, venues, equipment, and refreshments.
• Support Learning Needs Analysis (LNA) and monitor HRD Corp levy utilization.

Training Effectiveness & Performance Improvement

• Evaluate training effectiveness through observations, feedback, and performance reviews.
• Identify learning gaps and recommend development initiatives to improve operational performance.
• Partner with operational leaders to assess technical, service, and leadership competencies.
• Ensure adult learning principles are incorporated into training design and delivery.
• Analyse guest feedback and service trends to identify improvement opportunities.

Orientation & Onboarding

• Coordinate and deliver New Hire Orientation, Company Introduction sessions, and hotel tours.
• Support onboarding and familiarization programmes for new associates.
• Ensure new associates are effectively integrated into the hotel's culture, policies, and service standards.

Audit & Compliance

• Support hotel, corporate, and regulatory audit requirements related to training and compliance.
• Conduct random compliance audits and follow up on corrective actions.
• Monitor departmental compliance and training-related audit requirements.

Internship, TVET & Campus Engagement

• Manage internship, Work-Based Learning (WBL), and TVET programmes from recruitment to completion.
• Coordinate trainee orientation, accommodation, training schedules, and progress tracking.
• Maintain trainee databases, feedback records, and conversion-to-employment reports.
• Organise hotel tours, career talks, career fairs, and campus engagement activities.
• Develop and strengthen partnerships with schools, colleges, universities, and TVET institutions.
• Manage the Sunway TVET Accelerator Programme and maintain an updated education partner database.

Administrative & HR Support

• Prepare monthly headcount, allowance, and training-related reports.
• Coordinate monthly learning review meetings and distribute meeting minutes.
• Assist with foreign worker documentation, ESD submissions, and liaison with HQ and appointed agents.
• Support talent development projects and other L&D initiatives as assigned.

Associate Communication & Engagement

• Maintain and update Learning & Development notice boards and communication channels.
• Organise learning campaigns, product knowledge activities, quizzes, and engagement programmes.
• Prepare and publish monthly associate newsletters.
• Communicate training schedules, company updates, recognition programmes, and learning opportunities to associates.