- Kuala Lumpur Federal Territory Malaysia
Shopee Hiring! Full Time Partner Training Development, SPX Express in Federal Territory - Ricebowl
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Job Description
Responsibilities
Department Operations
LevelEntry Level
LocationKuala Lumpur
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
- As a Partner Training Manager, you will be responsible for developing and delivering onboarding, operational, and capability-building programs for SPX's partner-operated delivery network.
- You will play a critical role in ensuring newly onboarded delivery partners are equipped with the knowledge, tools, and operational capabilities required to successfully launch and manage their territories. Working closely with cross-functional stakeholders, you will design training materials, conduct onboarding programs, certify operational readiness, and drive continuous learning initiatives across the partner network.
- This role combines training delivery, operational excellence, and stakeholder management, making it ideal for candidates who enjoy building scalable programs and enabling business success through people development.
Job Description:
Partner Onboarding & Training
- Lead end-to-end onboarding programs for newly appointed delivery partners nationwide.
- Conduct virtual, and field-based training sessions covering SPX operational processes, systems, service standards, and compliance requirements.
- Ensure all new partners successfully complete onboarding and demonstrate operational readiness prior to launch.
- Facilitate onboarding workshops for partner leadership teams, supervisors, and operational personnel.
Training Content Development
- Develop and maintain training materials, playbooks, SOPs, user guides, assessments, and certification frameworks.
- Translate operational processes into clear and effective learning materials.
- Regularly update training content to reflect operational changes, new initiatives, and product enhancements.
- Create scalable learning solutions including digital learning modules and self-service resources.
Operational Readiness & Certification
- Assess partner readiness through knowledge checks, operational audits, and launch readiness reviews.
- Identify capability gaps and develop targeted improvement plans.
- Work closely with operational teams to ensure partners meet launch requirements and service standards.
- Support partner launches and provide post-launch coaching where required.
Continuous Learning & Capability Development
- Develop refresher training programs for existing partners and their operational teams.
- Analyze operational performance trends and identify training opportunities.
- Drive best practice sharing and knowledge transfer across the partner network.
- Measure training effectiveness and continuously improve learning outcomes.
Stakeholder Management
- Collaborate with Operations, Product, Commercial, and Partner Network teams to align training priorities.
- Serve as the subject matter expert for partner onboarding and operational training.
- Support change management initiatives and operational rollouts across the partner network.
Requirements:
- Bachelor's Degree in related fields.
- Strong presentation and facilitation skills with the ability to engage diverse audiences.
- Experience creating training materials, SOPs, operational manuals, or learning programs.
- Excellent communication and stakeholder management skills.
- Strong organizational skills with the ability to manage multiple onboarding programs simultaneously.
- Willingness to travel nationwide to support partner onboarding and launch activities, if required.
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