Plaza Premium Lounge Singapore Ptd Ltd Hiring! Full Time Lounge Supervisor in Southeast (Singapore), Earn up to SGD 3,300 - Ricebowl

Perform Front Office Operations

team's delivery of guest services to ensure adherence to organisational standards and procedures
daily front office activities to ensure operational efficiency
resources and allocate work assignments to team members
irregularities related to the delivery of front office service
suggestive selling techniques to sell and to promote other services of the lounge to mazimise revenue
the check-ins and check-outs for guests and large groups
cashier-related functions
all wake-up calls request timely
proper telephone etiquette

Drive service and operational excellence

day-to-day operations to deliver high level of service for our guests consistently
and ensure quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet company standards
out regular checks of all areas of the lounge to ensure cleanliness and tidiness at all times and the functionality of all facilities.
briefing on events and updates for new admission instructions.
guests with respect and handles walk-in requests, registration procedures and guest complaints with professionalism to promote a positive first impression information and recommendations to guests on lounge’s services and airport-related activities
in resolving guests’ concerns and feedback to ensure guest satisfaction
rapport with guests to enhance service experience
all incoming calls from internal or external parties and ensure that every call received is attended to promptly and pleasantly, takes messages accurately
improvements to enhance operational efficiency and guest experience
innovation, improvement and sustainability plans for continuous improvement
as a role model for service excellence to drive service

Others

Work Location: Changi Airport Terminal 4 (Cathay Pacific Lounge), Singapore.