Millennium Technology Services Hiring! Full Time Desktop Support - Resident Engineer (Immediately Hiring) in Selangor - Ricebowl

Position: Desktop Support / Resident Engineer (Immediately Hiring)

Salary Budget up to RM4,500

Location: Shah Alam & Petaling Jaya

Contract: 12 months

Role Purpos

eThe Resident Engineer provides on-site End-User Services (EUS) support to ensure stable, secure, and efficient IT operations within the Nestlé environment. The role focuses on hands-on desktop support, asset lifecycle management, and adherence to Nestlé IT standards, security policies, and SLA commitments

.
Key Responsibiliti

esEnd-User & Desktop Suppo

• rtProvide on-site Level 1 / Level 2 support for end-user devices including laptops, desktops, monitors, printers, mobile devices, and periphera
• lsDiagnose, troubleshoot, and resolve hardware, software, and connectivity issues in accordance with agreed SL
• AsSupport Windows OS, Microsoft 365, standard Nestlé-approved applications, and endpoint security too

ls
Incident, Request & SLA Managem

• entLog, update, and resolve incidents and service requests via the designated ITSM t
• oolPrioritise and manage tickets according to severity, impact, and urge
• ncyEscalate unresolved issues to regional or global support teams when requi

red
Asset & Lifecycle Manage

• mentPerform asset tagging, inventory tracking, and reconciliation in line with Nestlé asset management poli
• ciesSupport device refresh, deployment, relocation, and decommissioning activi
• tiesMaintain accurate asset records and support periodic au

dits
User Onboarding & Offboa

• rdingPrepare, configure, and hand over IT equipment for new jo
• inersSupport user offboarding activities including device collection and access coordin
• ationEnsure compliance with Nestlé security and data protection stan

dards
Site & Operational S

• upportProvide hands-on support for activities requiring physical presence (desk moves, site moves, hardware replac
• ement)Support local projects such as office moves, refresh programs, and infrastructure up
• gradesCoordinate with facility teams, vendors, and service providers where re

quired
Compliance, Security & Docume

• ntationAdhere strictly to Nestlé IT policies, security standards, and compliance requi
• rementsFollow standard operating procedures (SOPs) and change management pr
• ocessesPrepare operational reports, handover notes, and service documentation as r

equired
Transition &

• TrainingParticipate in transition and knowledge transfer activities prior to service comm
• encementAttend mandatory Nestlé training, security briefings, and compliance
• sessionsSupport service stabilisation during go-live and early operationa

l phases
Required Qualifications & E

• xperienceDiploma or Degree in Information Technology or related d
• isciplineMinimum 2–5 years of experience in on-site desktop / field supp
• ort rolesStrong hands-on experience with Windows OS, Microsoft 365, and endpoin
• t devicesFamiliarity with ITSM tools and SLA-driven service env
• ironmentsGood communication skills and professional customer-faci

ng manner
Prefer

• red SkillsITIL Foundation cer
• tificationExperience supporting large enterprise or multinational en
• vironmentsExperience working under strict SLA, compliance, and audit re