Evyap Hiring! Full Time Documentation Executive in Johor - Ricebowl

Discover Your Potential, Let Evyap Grow With You, Let You Grow With Evyap!

With more than 3,000 employees and export business to more than 100 countries, EVYAP’s success story started in a small atelier in Erzurum in 1927. Our trusted brands, including Duru, Arko Nem, Arko Men, Emotion, Blade, Activex, Evy Baby and Fax are loved worldwide. With facilities in Turkey, Egypt, and the world's largest oleo chemicals plant in Malaysia, we remain committed to innovation, sustainability, and creating value, all within a collaborative environment where our employees thrive. We believe in becoming stronger together with you. Every new beginning is an exciting journey filled with fresh ideas and opportunities. At Evyap, we share and respect, we are productive, responsible, and continuously improve ourselves. Here, you’ll find a world where you can grow, leave your mark through diverse projects, and thrive both personally and professionally. Together, we’ll grow and achieve greater success. Are you ready to embark on this journey with us?

What You'll Be Doing?

Evyap is seeking a Documentation Executive to manage and coordinate domestic and export shipping documentation, ensuring timely and accurate preparation, compliance with customs and regulatory requirements, and seamless coordination with internal and external stakeholders to support efficient and compliant operations.

Main Responsibilities

1. Responsible for pre & post preparations of all shipping documents related to domestic and export shipments related to Customs, Banks, Shipping Liners, Agents, Customers etc.
2. Conform to local governance laws and customs compliance in documents to ensure that exports conform to different POD rules/protocols to minimize problematic shipments
3. Prepare and submit all manner of certification, COO (MICCI/MITI), Chambers, Health Certificates, Veterinary Certificates
4. Managing, maintaining documents in both hard copy , soft copy & update tracking in SAP system as required.
5. Prepare and follow up with Embassies on legalization of documentations
6. Have good business knowledge / process understanding to provide a value add to the customers through effective solutions.
7. Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
8. Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction
9. Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
10. Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
11. Maintain effective and proactive communication with HODs/Managers & relevant departments to enable seamless process flow
12. Maintain a customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
13. Understand Shipping Export Documentation and carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s).
14. Ensure all activities that are carried out are in compliance with ESM Integrated Management System requirements (ISO 9001, FSSC 22000, ISO 22716, GMP+B2, RSPO, Halal, Kosher and GMP).

Key Competencies

1. Customer Focus: Ability to truly understand customer requirements and going out of the way in delivering and even better exceeding customer expectations with adherence to company procedures. Actively promotes customer service attitude among peers. Develops a long-term and mutually beneficial business relationship with customers.
2. Teamwork: Ability to actively participate in the team, to work together with the team towards the completion of the strategy and goals. Works together to make each other achieve the targets. Able to feedback to improve performance and achieve agreed/desired results. Formally or informally together with HOD collectively train and guide team members in creative problem solving and pro-actively tries to impact issues that affect team performance
3. Problem Solving: An independent employee who think in terms of solutions and opportunities with the aim to make things better. Uses a combination of logic, analysis, experience and other resources to solve problems. Motivates each other in team and to overcome barriers to support goal accomplishment on time.
4. Change Management: Ability to maintain performance with changing circumstances; handles stress; able to move into action without having the total picture and tolerates uncertainty. Constantly raises the bar higher and thrives for continuous improvements.
5. Communication: Able to communicate both written and orally that is effective and persuasive with their intended audiences. Understand the underlying dynamics of a situation and adapts communication accordingly.
6. Interpersonal Skills: Shows respect for others’ perspective and actions that reflect different cultures. Stands up for deserving ideas even in the face of challenge.
7. Process improvement: Able to identify opportunities for process improvement and process flow analyses; critical thinking demonstrated in relation to identifying and removing waste and upskilling teams to reduce lost capacity

Job Requirements

• Minimum 2-3 years experiences in manufacturing environment (FMCG/Oleochemicals) industry is preferred.
• Experience handling international orders.
• SAP knowledge is a MUST
• Microsoft Office Applications
• Knowledge in Documentation and procedures
• Good communication skills
• Result Oriented
• Highly motivated and energetic
• Reliable and efficient with a good sense of urgency.
• Willing to work at Pasir Gudang