Bright Diva APAC Hiring! Full Time Warehouse Manager in Federal Territory - Ricebowl

Position: Warehouse Manager

Location: Subang Jaya, Selangor, Malaysia

Reporting To: Director/ Country Management/Head Operations

Team Management

Directly manages a team of 6 warehouse personnel and works closely with regional and remote administrative, finance, customer service, procurement, and supply chain teams.

Company Overview

We are a fast-growing consumer products distribution company representing leading brands across beauty, skincare, haircare, personal care, health & hygiene, household products, and food categories. We are seeking a proactive and hands-on Warehouse Manager who thrives in a dynamic environment and is passionate about driving operational excellence.

Key Responsibilities

Warehouse Operations

• Lead and oversee all warehouse activities including receiving, storage, inventory management, picking, packing, dispatch, and returns.
• Ensure timely and accurate fulfilment of customer orders while maintaining high service levels.
• Monitor inventory accuracy and conduct regular cycle counts and stock reconciliations.
• Ensure compliance with company SOPs, health and safety requirements, and quality standards.

Team Leadership

• Supervise, coach, and develop a team of 6 warehouse staff (including pick and pack team) to achieve operational excellence.
• Foster teamwork, accountability, and open communication between local warehouse personnel and remote support teams.
• Build a positive, solution-oriented working culture focused on collaboration and continuous improvement.

Continuous Improvement

• Identify opportunities to improve warehouse layout, storage efficiency, workflow, productivity, and safety.
• Take ownership of improving workplace conditions and proactively recommend and implement practical solutions rather than merely highlighting issues.
• Champion initiatives that create a more organized, efficient, and enjoyable working environment for all employees.

Operational Agility

• Demonstrate flexibility and adaptability in supporting changing business needs and evolving processes.
• Coordinate effectively to manage urgent orders, last-minute requests, and unexpected operational challenges while maintaining customer satisfaction.
• Make sound decisions under pressure and mobilize resources to meet delivery commitments.

Problem Solving

• Resolve operational issues independently with a practical and constructive mindset.
• Escalate challenges appropriately while presenting viable recommendations and action plans.
• Promote a culture where problems are accompanied by proposed solutions and ownership.

ERP & Systems Management

• Utilize ERP and Warehouse Management Systems effectively to manage inventory, transactions, reporting, and order processing.
• Collaborate with headquarters and remote teams to ensure data accuracy and process consistency.
• Support system enhancements and drive adoption of digital processes to improve efficiency.

Cross-functional Collaboration

• Work closely with procurement, sales, customer service, finance, and headquarters teams to ensure seamless supply chain execution.
• Coordinate with logistics partners to optimize delivery schedules and customer service performance.

Qualifications & Experience

• Bachelor's degree or equivalent experience in Supply Chain, Logistics, Operations Management, or related disciplines.
• Minimum 5 years of warehouse management experience, preferably within FMCG or consumer products distribution.
• Demonstrated success managing warehouse teams in fast-paced and evolving business environments.
• Experience working with cross-functional and remote teams across multiple locations.
• Working knowledge of ERP systems and warehouse management processes is preferred.
• Good understanding of inventory control, warehouse KPIs, and operational best practices.

Key Competencies

• Agile and adaptable with a strong “can-do” attitude.
• Excellent leadership and team coordination skills.
• Strong analytical thinking and problem-solving ability.
• Solution-focused and action-oriented rather than complaint-driven.
• Able to remain calm and effective when handling urgent or last-minute operational requirements.
• Continuous improvement mindset with the ability to identify inefficiencies and implement practical solutions.
• Strong organizational skills and attention to detail.
• Effective communication and stakeholder management skills.

Performance Expectations

Success in this role will be measured by:

• Order fulfilment accuracy and on-time delivery performance.
• Inventory accuracy and stock integrity.
• Warehouse productivity and operational efficiency.
• Improvements implemented to warehouse organization, safety, and employee working conditions.
• Responsiveness and effectiveness in handling urgent operational requirements.
• Team engagement, collaboration, and development.
• Effective utilization of ERP systems and process compliance.

Ability to proactively identify challenges and present actionable solutions that contribute to business growth.