Anta Southeast Asia Hiring! Full Time Malaysia intern (Customer Support - Operations) in Federal Territory - Ricebowl

About us: “Keep moving” 永不止步

ANTA was established in 1991, while ANTA Sports Products Limited, a widely recognized global sportswear company, was listed on the Main Board of HKEx in 2007 (Stock Codes: 2020 (HKD counter) and 82020 (RMB counter)). The mission of the company is to integrate the sports spirit of “Going Beyond Oneself” into everyone’s daily life. ANTA Sports principally engages in design, R&D, manufacturing, marketing and sales of professional sports products including footwear, apparel and accessories. Over the years, the company formed three brand groups: Performance Sports Brands, Fashion Sports Brands and Outdoor Sports Brands, empowering everyone who loves sports. By embracing an all-round brand portfolio including ANTA, FILA, DESCENTE, KOLON SPORT and MAIA ACTIVE, etc., ANTA Sports aims to unlock the potential of both the mass and high-end sportswear markets. ANTA Sports is also the largest shareholder of Amer Sports, Inc., a global group of iconic sports and outdoor brands, including Arc'teryx, Salomon, Wilson, Peak Performance, and Atomic, whose shares are listed on the New York Stock Exchange (NYSE: AS).

Responsibilities:

• Provide pre-sales and after-sales support to customers through SHOPLINE, email, live chat, and social media channels.
• Handle customer inquiries related to products, orders, payments, returns, refunds, and exchanges.
• Monitor and track order fulfillment and shipment status, coordinating with logistics partners when necessary.
• Assist with invoice issuance, billing reconciliation, and payment-related follow-ups.
• Manage customer support and operational coordination for WILSON(SALOMON) brand across multiple Southeast Asian (SEA) markets.
• Update and maintain customer, order, and operational records within SHOPLINE.
• Support daily e-commerce operations and administrative tasks to ensure smooth business processes.

Requirements:

• Good written and verbal communication skills in English.
• Familiarity with SHOPLINE or other e-commerce platforms is preferred.
• Detail-oriented, organized, and customer-focused.
• Strong problem-solving skills and ability to multitask.
• Proficient in Microsoft Office or Google Workspace.

Period:

Immediately till 31 December 2026, full-time or part-time.