E.C. Fix Technology Limited Hiring! Full Time Deskside Support Engineer in Hong Kong Island, Hong Kong - Ricebowl

Essential Skills and Experience

• Minimum 5 years of hands-on experience in end user technology support with trade floor support as an advantage.

• Demonstrate strong troubleshooting skills for MS Windows (7/10) and MS Office applications (O365/M365)

• Practical experience in service desk systems e.g. ServiceNow, Remedy etc)  

• Demonstrable action taker attitude and responsiveness to requests from management  

• Resolving incidents/service requests and escalation

• IMAC (Installation/Move/Add/Change/UAT) activity

• Desktop inventory and asset management

• Desktop software migration

• Update operation procedure

• Video conference and presentation support

• Desktop hardware testing

• Experience in supporting Mac as an advantage 

Preferred Skills, Experience and Competencies

• Financial institution, investment bank or regulated industry experience 

Educational / Professional Qualifications

• Bachelor Degree in Computing Engineering, Information Technology or related discipline  

• ITIL, PMP certifications an advantage   

Communication & Language Skills

• Proficient in English/ Mandarin 

• Excellent communication skills pertaining to end user, peers and stakeholders