WOGI Hiring! Full Time Product Manager (Technical) in Selangor - Ricebowl

About the role

We are hiring a Product Manager (Technical) to own the technical product direction and delivery alignment for our platform and enterprise implementations. This acts as the primary product interface to Engineering, ensuring that customer/program requirements are translated into clear, buildable product requirements and delivered predictably.

You will define what to build and how it should work from a product/solution design perspective.

Key responsibilities1) Product requirements & solution design (core)

• Translate business, client, and operational needs into clear product requirements (PRDs/user stories), including functional flows, edge cases, and acceptance criteria.
• Own solution design for technical topics: APIs/integrations, authentication/SSO patterns, catalogue structures, voucher lifecycle rules, reporting and reconciliation needs.
• Define what is standard product vs client-specific configuration vs custom work, and recommend the lowest-complexity approach.

2) Backlog ownership & prioritisation

• Maintain and prioritise the product backlog for technical capabilities that support programs and scalable platform growth.
• Balance feature delivery, technical debt reduction, operational stability, and compliance/security requirements.
• Partner with commercial and program teams to assess trade-offs and sequencing (scope vs timeline vs risk).

3) Engineering partnership & delivery alignment

• Serve as the day-to-day product counterpart to Engineering: clarify requirements, unblock decisions, manage scope boundaries, and ensure build quality.
• Participate in sprint planning/rituals with Engineering; ensure stories are ready (definition of ready) and outcomes are validated (definition of done).
• Support UAT planning and sign-off from a product perspective (what meets requirements and what does not).

4) Cross-functional readiness (Ops/Support/Client-facing)

• Ensure operational requirements are captured early (SOP impact, catalogue readiness, support playbooks, exception handling).
• Define handover and BAU requirements for new capabilities (monitoring needs, dashboards/metrics, runbooks, support macros/FAQs).
• Work closely with Operations/Support and client-facing teams to reduce escalations through better product design and documentation.

5) Pre-sales technical support (as needed)

• Support RFP/proposal stages by validating technical feasibility, integration approach, assumptions/dependencies, and solution scope.
• Contribute to solution narratives and implementation approach sections (technical perspective), ensuring commitments are product-aligned and scalable.

6) Documentation & product clarity

• Produce and maintain technical product documentation
• Create reusable patterns/templates to reduce future delivery effort (e.g., standard integration checklist, standard reporting pack requirements, standard test scenarios).

What success looks like

• Requirements are consistently build-ready: fewer engineering rework cycles and fewer late-stage surprises.
• Programs and product releases have fewer defects/escalations because edge cases and operational realities were designed in early.
• A growing set of standardised, reusable capabilities reduces client-by-client customisation.
• Engineering velocity improves due to clear prioritisation, crisp acceptance criteria, and faster decision-making.

Required qualifications

• 4–8+ years experience in Product Management, Technical Product Management, Solutions Engineering (with strong product ownership), or similar roles in a platform/SaaS environment.
• Strong ability to work with engineers on technical problem statements (APIs, integrations, data flows, environments), without needing to be a developer.
• Demonstrated experience writing clear requirements: user stories, acceptance criteria, flow diagrams, edge cases.
• Strong stakeholder management: can align business, ops, and engineering on trade-offs and decisions.
• Strong analytical thinking and comfort with operational/process detail.