Avenys Malaysia Hiring! Full Time Customer Service Specialist in Federal Territory, Earn up to MYR 2,800 - Ricebowl

Responsibilities:

• Respond to enquiries, complaints, and feedback in a professional and friendly manner via phone, email, chat, or social media.
• Assist and resolve customers order issues or inquiries such as request for exchange, return, refund and product damage / defect claims.
• Administrative tasks such as logging enquiries and maintaining records after each interaction with the customer.
• Maintain high chat respond rate on the relevant sales platform
• Provide accurate information about our products, promotions, events and sales channel.
• To do daily report

Requirements:

• Diploma/Certificate in Business Administration, or related field preferred.
• Experience in customer service and / or social media management preferred.
• Good communication skills.
• Able to work on a rotation basis on weekends (including public holidays when required).
• Able to work night shifts or flexible hours to ensure 12-hours response rate compliance.
• Must be able to perform any extra duties as delegates by The Management.
• Positive attitude.
• Customer-oriented mindset.
• Team player.

Working hours: Monday to Friday (9.00am -5.00pm)

Pay: RM2,500.00 - RM2,800.00 per month

Application Question(s):

• How long is your notice period?
• What is your expected salary?
• When is the earliest you can start?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 2 years (Required)

Work Location: In person