- Johor Bahru Johor Malaysia

Working Location
Job Description
Responsibilities
Job Responsible:
1. Manage reservations, bookings, cancellations, and guest inquiries.
2. Coordinate guest check-in and check-out arrangements.
3. Respond to guest messages, calls, and emails promptly.
4. Maintain booking, payment, and guest records.
5. Coordinate housekeeping schedules and unit readiness.
6. Monitor maintenance issues and follow up on repairs.
7. Manage inventory of guest amenities and supplies.
8. Prepare basic occupancy and operational reports.
9. Ensure excellent customer service and guest satisfaction.
Job Requirement:
1. Diploma or Bachelor's Degree in Business Administration, Hospitality, Tourism, or related field.
2. Minimum 1–2 years of experience in administration, hospitality, hotel, Airbnb, or homestay operations.
3. Experience using Airbnb, *************, Agoda, or similar platforms is an advantage.
4. Good communication and customer service skills.
5. Proficient in Microsoft Office.
6. Strong organizational and multitasking abilities.
7. Able to work independently and under minimal supervision.
8. Willing to work on weekends and public holidays when required.
9. Flexibility to work beyond normal working hours during peak periods, guest emergencies, or operational requirements.
10. Work Location: Johor Bahru
Pay: RM2,200.00 - RM2,400.00 per month
Work Location: On the road
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