ONEO2PLANTS PTE. LTD. Hiring! Full Time Customer Relationship Officer in , Earn up to SGD 3,000 - Ricebowl

Key Responsibilities

A) Customer Support & Service Delivery

- Handle customer enquiries promptly and professionally (calls/WhatsApp/emails)
- Provide accurate info on products/services, processes, timelines, and next steps
- Log and update cases/tickets with complete notes and documents
- Keep customers updated and ensure proper closure confirmation

B) Customer Experience & Escalation Support

- Manage service issues within your scope using a solutions-first approach
- Escalate complex/high-impact cases to the CRS Manager with full details and documentation
- Follow up after resolution to confirm customer satisfaction

C) Operations & Coordination

- Coordinate with Ops/Sales/Finance/Service teams to resolve requests efficiently
- Support updates to SOPs, templates, scripts, and checklists
- Flag recurring issues and share feedback to reduce repeat cases

D) Administrative Support

- Maintain customer and office supplies records, filing, and documentation control
- Prepare/issue standard documents (e.g., acknowledgements, service forms, confirmations, internal request forms)
- Support scheduling and coordination (appointments, follow-ups, site visits where relevant)
- Assist with onboarding admin for new customers (document collection, system updates, verification)
- Support ad-hoc admin tasks assigned by the CRS Manager